Co-located with eCommerce Expo

24 - 25 September 2025
Excel London

24 - 25 September 2025
Excel London

2025 Conference Agenda

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  • 24 Sep 2025
  • 25 Sep 2025
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THE HEADLINE STAGE
Headline Stage Sponsor
  1. The beauty rebel: How Nicola Kilner built The Ordinary into a billion-dollar phenomenon - Solo session
    For eCommerce disruptors and digital brand builders who want to grow fast, earn trust, and flip industry rules on their head.   Nicola Kilner didn’t follow the beauty playbook, she tore it up. With no ...
  2. AI-powered eCommerce: Inside Amazon's ads, fulfilment and shipping solutions - Panel session
    Be part of this transformative panel where Amazon leaders reveal how AI automation can help the entire business cycle. Follow the complete journey from advertising, through fulfillment to shipping and ...
  3. Defining greatness: What retail & tech leadership must look like in 2025 - Panel session
    Defining greatness: What leadership must look like in 2025For retail executives and emerging leaders that want to understand the evolving landscape of leadership and develop the critical skills needed ...
  4. Inclusive talent for the future: Upskilling and recruitment with impact - Solo session
    For business leaders, marketing and tech strategists, and diversity champions who want to build high‑performing teams through inclusive upskilling and attract diverse talent that drives innovation   A ...
  5. Smart data, smarter decisions – how Asda uses insight & analytics to power pricing, promotions & range strategy - Solo session
    For eCommerce leaders, trading teams, and digital strategists looking to turn data into measurable commercial wins. Alex Fishwick reveals how Asda’s Insight & Analytics team transforms customer and ma ...
  6. The psychology of attention and retention: Small ideas big impact - Solo session
    For marketers, brand strategists, and commercial leaders who want to understand the hidden forces behind consumer behaviour, boost retention through subtle shifts, and apply behavioural thinking to dr ...
THE FUTURE OF DIGITAL MARKETING STAGE
Future of Digital Marketing Sponsors
  1. Omnichannel marketing mastery - Solo session
    Brand marketers and agencies have a crucial role in shaping brand personality and understanding of their audiences. With the proliferation of media channels, reaching various platforms and gauging imp ...
  2. Your website isn’t broken – it’s invisible - Duo session
    Search is changing. Fast. Your content isn’t just being searched—it’s being scraped, summarized, and served by AI.  Search is changing. Fast. AI isn’t just finding your content—it’s rewriting it, deci ...
  3. For business leaders and relationship managers that want to create thriving professional communities that enhance brand loyalty, knowledge sharing, and business growth.   Organisations often struggle ...
  4. Stop chasing transactions. Turn your customers into diehard fans with Klaviyo - Fireside chat
    Learn how rapidly-growing consumer brands, such as Wild, are using Klaviyo to build personalised customer relationships and turn buyers into loyal brand advocates.   What you can expect to learn: Disc ...
  5. For performance marketers, ecommerce leads, digital content teams, and brand strategists that want to master platform-specific creative, adapt content for ROI, and scale paid media strategies effectiv ...
  6. Beyond the click: How smart automation builds lasting customer relationships - Solo session
    Let's be honest—getting clicks is getting harder. Way harder. Marketers everywhere are facing the same brutal reality: ad costs are climbing, organic reach is shrinking, and those clicks that used to ...
  7. Smashing silos: How DAM connects creative, marketing & eCommerce for maximum growth – Solo session
    Disconnected tools and workflows slow down content production, frustrate teams, and lead to inconsistent product experiences across channels. The result? Delays, duplicated work, and lost revenue.   T ...
  8. Join us for a unique session featuring a fireside chat with an industry leader!   Following this discussion, we'll transition to the exciting announcement of the Technology for Marketing Awards winner ...
THE ADVANCED DATA, INSIGHTS & PERSONALISATION STAGE
  1. For marketers, ecommerce leaders, and digital analysts who want to evaluate the long-term viability of social commerce, understand how to measure its effectiveness, and navigate the data privacy chall ...
  2. From guessing to obsessing: Creating actually data-driven eCommerce SEO content - Solo session
    For eCommerce Managers and Marketing Teams that want to gain greater insight into using actual data to drive their content and SEO strategies, as well as how to use multiple AI agents to do the heavy ...
  3. For marketers, ecommerce leaders, and brand builders that want to cut through noise, foster brand trust, and turn community into consistent commercial growth.From fighting for attention to building a ...
  4. The (fast track) school of email marketing – Solo session
    Email still rules as the most preferred channel for customers—and it’s packed with untapped potential. This session walks through six practical lessons to help marketers sharpen their email strategy, ...
  5. For marketing leaders, digital transformation specialists, and CPG executives who want to understand how to embed AI across global teams and marketing workflows to stay ahead of the curve.   Reckitt’s ...
  6. Why it’s personalisation or bust for Marketers in 2026 - Solo session
    Greg will delve into industry research and best practices around personalisation, showing why every marketer MUST embrace it in 2026 and beyond.   Highlighting data that shows just how vital personali ...
  7. Rewiring retail: How Frasers Group is using a CDP, data activation & AI to lead their business growth & personalisation strategy – Fireside chat
    For marketers, e-commerce experts, and data specialists looking to leverage customer insight, AI, and real-time customer experiences, this session explores how Frasers Group tackled a complex digital ...
  8. For people in charge of the marketing budget that want to understand whether PPC is working as hard as it can for their business (... or whether they're flushing money down the drain).   Now more than ...
THE AI-POWERED MARKETING STAGE
The AI-Powered Marketing Stage Sponsor
  1. For marketing leaders, brand innovators, and digital transformation professionals who want to understand where AI is actually driving results — and where it’s just buzz.With every platform promising A ...
  2. Agent-to-agent commerce: How AI negotiation is reshaping supplier & customer relationships - Solo session
    For eCommerce leaders who want to understand the next big shift in supplier and customer relationships, this session explores how AI negotiation is moving from novelty to necessity. From driving cost ...
  3. In a world where AI can write, post, and comment for us, how do you stay genuinely human online? This session dives into what it means to show up as yourself in the age of automation and why it matter ...
  4. Scaling globally with AI: A real marketing use case - Solo session
    Everyone’s talking about AI—but where are the real applications in marketing? In this session, we’ll explore how AI is driving international growth, transforming what used to be a slow, resource-heavy ...
  5. For the c-suite, innovation teams, sustainability leads to the marketing and PR and brand innovators, digital strategies now move beyond fragmented activations in silos, learn how embrace the new conn ...
  6. From clicks to context: How and why structured product data is redefining the future of retail - Solo session
    The era of keyword-driven ecommerce is ending. Generative AI, agentic search, and customer expectations are reshaping how products are discovered, understood, and bought. Retailers have invested billi ...
  7. For marketing leaders, brand directors, and senior execs who want to cut through generic content, build authentic visibility, and empower employees to become the voice of their business.   In a feed f ...
  8. What AI marketing really looks like tomorrow and the 5 questions marketers secretly want to ask their data - Solo session
    Forget the buzzwords, this is AI with its sleeves rolled up. No longer just a tool, AI is becoming your strategist, creative partner, and performance analyst. In this session, Spotler’s Chief AI Offic ...
  9. For legal, compliance, content, and AI strategy leaders who want to ensure ethical AI deployment, uphold content integrity, and establish governance frameworks that support innovation without compromi ...
  10. How TOMS turned data chaos into clarity and cut CPL by 50% -  Duo session
    For eCommerce marketers and growth leaders navigating a data-driven world where reliable data is fading due to new regulations, platforms over-credit, and manual budget allocations rule the day. TOMS ...
  11. For B2B marketers and digital strategists that want to understand how to maintain and enhance their online presence in an increasingly AI-driven search ecosystem.   As artificial intelligence transfor ...
THE FUTURE OF DIGITAL COMMERCE STAGE
  1. From platform to possibility: MUJI’s roadmap to scalable digital transformation - Duo session
    For marketers, ecommerce experts, fulfilment specialists Level: Manager/Head of/Director  
  2. For business leaders and digital strategists that want to understand how AI and advanced data tools are transforming customer experiences and operational efficiency. As businesses break through tradit ...
  3. Today’s customer demands are personal, purposeful, and convenient. In this session, ecommerce and digital leaders will explore key emerging trends through practical case studies of brands excelling in ...
  4. For UX professionals, ecommerce product teams, and digital experience leaders who want to embed research into product development, scale user-centricity across large organisations, and design seamless ...
  5. H&M's digital shift: Smarter data, transparent products & scalable sustainability - Solo session
    For retail leaders and digital transformation specialists who want to understand how strategic data management and AI can drive sustainability and operational efficiency. H&M Group is transforming ret ...
  6. For brand managers, Amazon sellers, digital marketers, and eCommerce strategists who want to level up their Amazon strategy across product, performance, visibility, and profitability.   Amazon demands ...
  7. The AI agents are coming! Get ready for the convergence of AI and eCommerce marketing - Solo session
  8. For strategic leaders that want to future-proof their organisations against rapidly evolving global cultural trends. Today's businesses face unprecedented challenges as geopolitical tensions, climate ...
  9. From £10 to £10M in a decade with marketplaces - Fireside chat
    For marketplace sellers, eCommerce entrepreneurs and retail leaders who want to understand how to scale sustainably, diversify internationally and build a multi-channel business without external fundi ...
  10. For ecommerce leaders, social commerce strategists, digital marketers, and brand founders that want to learn how to drive growth through live shopping, scale social-first businesses, and navigate expa ...
  11. Made-to-measure: How to design and build a bespoke eCommerce platform for a product with more than 6,000 variations - Case study session
    For eCommerce professionals, enterprise marketers, and digital leaders, working with complex or customisable product sets, who want to simplify online experiences without sacrificing functionality.   ...
THE GLOBAL GROWTH AND FULFILMENT STAGE
  1. For marketers, ecommerce experts, logistics and fulfilment specialists that want to learn how to enter the US market successfully, understand regulatory and operational challenges, and create a scalab ...
  2. Closing the loop after-purchase - Duo session
    Join Loop Returns and Loop Earplugs as we explore superior logistics experiences to drive long-term retention. Fulfillment and delivery significantly impact customer satisfaction and retention, but it ...
  3. For eCommerce leaders, customer experience professionals, and payment specialists that want to localise effectively, understand regional preferences, and improve conversion through customer-led strate ...
  4. For international expansion leads, ecommerce strategists, and digital commerce executives who want to understand the opportunities and challenges of entering fast-growing, tech-savvy markets with uniq ...
  5. Finding the logistics sweet spot - Managing directors on the operational secrets that drive multi-channel growth - Duo session
  6. Richards talk "7 things in I learnt from 25 years selling online" provides a variety of memorable & often entertaining stories, crafted to help e-tailers of 2025 tackle the various challenges they fac ...
  7. Going global: Writing your playbook for international growth with World of Books and Reebok - Fireside chat
    In 2025, international commerce is the status quo. Already around a third of online purchases in Europe are cross-border, with the market set to grow by more than 30% from 2024 to 2031. Retailers have ...
  8. For ecommerce experts, fulfilment specialists, and CX strategists looking to turn delivery into a brand-building moment, understand the future of last-mile logistics, and create experiences that boost ...
  9. For eCommerce strategists, marketers, brand leaders, and fulfilment specialists who want to sharpen their channel strategy, challenge conventional wisdom, and learn from both sides of the customer acq ...
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
The Future of CX Stage Sponsor
  1. Beyond email & SMS: How benefit cosmetics UK hit 40× ROAS on WhatsApp - Fireside chat
    The end of one-way communication, how WhatsApp can boost engagement and conversion WhatsApp is the CRM channel your stack is missing. In this fireside chat with Carla Raven, Benefit UK’s CRM Director, ...
  2. As a disabled person, Mike Adams OBE has dedicated his life to changing the disability conversation, turning it into both a commercial and social opportunity for business. In this session, he will dis ...
  3. Personal, purposeful, convenient: What customers expect, what you should do - Solo session
    Today’s customer demands are personal, purposeful, and convenient. In this session, ecommerce and digital leaders will explore key emerging trends through practical case studies of brands excelling in ...
  4. This session examines how intelligent assistants are redefining the paths to purchase—from discovery and comparison to conversion—and what brands must do to adapt. Discover actionable strategies for o ...
  5. Mastering automation: How instantprint achieved 38X ROI - Duo session
    For marketers, eCommerce experts, and fulfilment specialists looking to transform their marketing strategies. Learn how Instantprint overcame the challenges of a slow, costly tech platform, streamline ...
  6. For customer experience leaders, operations managers, and digital transformation teams who want to stay ahead of service trends, prepare for shifting customer expectations, and explore the impact of e ...
  7. Philip Kingsley & Alex Monroe: Unlocking the AI advantage from discovery to conversion – Panel session
    For eCommerce specialists and managers who want practical AI insights from brands to elevate product discovery, create deeply personalized shopping journeys, and turn customer expectations into measur ...
  8. We all know better customer retention means better profits. But how do you do that? Great customer service and clever email campaigns will only take you so far.   What you can expect to takeaway: • A ...
  9. Making it personal: How smart brands are using AI to actually connect - Fireside chat
    For marketers, ecommerce leads, and digital teams who want to cut through the clutter, get closer to their customers, and create smarter online experiences.   With more brands shouting for attention, ...
  10. For retailers, ecommerce leaders, and customer experience strategists that want to understand the future of omnichannel, navigate emerging trends, and create seamless, customer-centric experiences.   ...
  11. Future-proofing eCommerce with Doofinder’s smart search & discovery
    Learn how not having a search and discovery strategy can cost conversions, and how Doofinder can help you recover them. A must for eCommerce professionals looking to boost sales, improve user experien ...
THE OPTIMISATION STAGE
  1. For eCommerce leaders and digital marketers that want to learn how to turn product discovery into a growth engine, understand where discovery breaks down, and create a faster path to purchase without ...
  2. For those in CX, CRO, and Online Sales that want to learn more about the issues faced when checking out online and want to understand how to reduce cart abandonment.   Cart abandonment represents one ...
  3. How the agentic web will change marketing - Solo session
    For marketers and digital strategists who want to understand the transformative impact of the Agentic Web and adapt their marketing strategies accordingly.The Agentic Web fundamentally changes how cus ...
  4. For eCommerce strategists, digital marketers, and technology leaders aiming to understand the integration of advanced tools to enhance user experience and drive conversions. This session delves into h ...
  5. Future proofing your eCommerce search strategy in an AI driven world - Solo session
    Organic Search is evolving fast, powered by AI and large language models. This talk explores how forward-thinking eCommerce brands can build resilient, adaptive search strategies—leveraging LLMs, real ...
  6. For marketers and ecommerce leaders who want to uncover new testing opportunities, learn from every experiment, and break through performance plateaus.When your site is already optimized, finding the ...
  7. Accelerate trusted commerce experiences with Inriver PIM - Solo session
    For eCommerce professionals from businesses of any size. In an era where trust and agility define success - join us for an inspiring session exploring the next evolution of commerce. Discover how AI-p ...
  8. For eCommerce leaders, digital product teams, and optimisation specialists who want to evolve their conversion strategies by integrating AI, deep user insights, and privacy-first data practices. In th ...
  9. Experience to the future: Stop selling products. Start selling experiences - Duo session
    For eCommerce professionals, Product Managers, and Digital Strategists who want to be ready for tomorrow and start bringing exquisite customer experiences today. Rudolf Schubert from Pimcore will expl ...
  10. For ecommerce leaders, digital marketers, and website optimisation specialists who want to build strong first-party customer relationships, personalise journeys, and reduce reliance on third-party mar ...
VIP & SPEAKER LOUNGE
  1. A focused, peer-to-peer discussion on your key marketing challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just open conversat ...
  2. Blink and you'll miss him!   Rory will be joining our VIPs for 30 minutes to asnwer your burning marketing or eCommerce questions!
  3. A focused, peer-to-peer discussion on your key eCommerce challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just open conversat ...
THE HANGOUT
  1. Some very informal networking with your favourite speakers!
  2. Come grab a copy of Areej's latest book, 'Community Building for Marketers: How to Connect, Engage and Foster Growth' and get it signed by Areej herself!
  3. Some very informal networking with your favourite speakers!
  4. Some very informal networking with your favourite speakers!
  5. Come grab a copy of Kian's latest book, 'Marketing for Social Change: How to Turn Purpose into Business and Social Impact' and get it signed by Kian himself!
  6. Some very informal networking with your favourite speakers!
  7. The Top 100 Ranked Marketing Influencer list will be revealed live at 15:15 on The Future of Digital Marketing Stage. Then, keep the celebrations going and toast with fellow shortlisted stars at The H ...
THE HEADLINE STAGE
Headline Stage Sponsor
  1. The profitability puzzle: Balancing customer acquisition costs, fulfilment efficiency & site experience - Panel session
    This panel is designed for marketing, eCommerce, and operations leaders who aim to achieve sustainable growth by effectively balancing customer acquisition costs, operational efficiency, and site perf ...
  2. From segments to a segment of one – the world of hyper personalisation - Fireside chat
    For eCommerce leaders, CRM specialists, and digital marketers who want to understand how AI is transforming personalisation from broad segments into true one-to-one experiences   Personalisation has l ...
  3. From scratch to simmering success: How Simmy Dhillon built a brand without backing - Solo session
    For ecommerce marketers and brand builders who want to understand how to grow a business organically, convert customers effectively, and market with impact.   With no investment and no prior experienc ...
  4. How I made $75m of client sales using a $50/mo AI tool (in 12 months) - Solo session
    For ambitious marketers, business owners and new business specialists that want to learn about AI-driven workflows that get staggering results.   A client was selling a high ticket item, and needed my ...
  5. Rebuilding an icon: Inside Topshop’s global comeback strategy - Fireside chat
    For brand leaders, ecommerce strategists, and retail marketers who want to understand how to reignite a legacy brand, navigate cultural relevance, and craft global go-to-market strategies that resonat ...
  6. Endurance & enterprise: Building a resilient eCommerce brand with CleanCo - Panel session
    For entrepreneurial leaders, eCommerce managers, and brand builders aiming to learn from business resilience at scale, and how to connect purpose, performance, and operational excellence in digital re ...
THE FUTURE OF DIGITAL MARKETING STAGE
Future of Digital Marketing Sponsors
  1. For marketers, ecommerce experts, and business leaders who want to maximise impact while navigating budget constraints.   In today’s fast-paced digital landscape, achieving more with less has become a ...
  2. For digital marketers, SEO specialists, content strategists, and brand leads who want to understand the impact of AI on search, stay ahead of emerging trends, and future-proof their optimisation strat ...
  3. For B2B marketers who want to simplify their strategy, get buy-in from leadership, and finally get results. Many B2B marketers feel overwhelmed by high volumes of unstrategic tasks and struggle to get ...
  4. For marketers who see Reddit as intimidating and have always avoided it - this will be your roadmap to getting started!   Reddit is cited in 40% of AI results and increasingly dominates Google search ...
  5. In this session, Joe will take everything is seeing and learning from his community of over 50,000 marketers and share it so you can stay on top of what’s happening, but perhaps just as importantly – ...
  6. For marketers that are looking to maximise their personal impact in an organization. Drawing on the principles from ‘B2B Marketing Fundamentals’ and real-world leadership experience, we will explore h ...
  7. As AI-powered search engines and LLMs reshape how consumers discover products, the old SEO and paid media playbooks are becoming obsolete. Brands that fail to adapt risk losing visibility, traffic, an ...
THE ADVANCED DATA, INSIGHTS & PERSONALISATION STAGE
  1. AI-powered marketing: Building your data foundation for real-world impact - Duo session
    The marketing landscape is rapidly evolving with AI, but are you truly ready? This masterclass will cut through the noise, starting with the current market situation and emphasising why a robust, qual ...
  2. For senior marketers and brand leaders, ecommerce and digital product managers, customer experience and UX leads, CRM and personalisation specialists, and data and marketing technology strategists. Ev ...
  3. For performance marketers, Google ads specialists and marketing managers.   CPCs are rising, placements are shrinking and AI is reshaping the SERP but your Google Ads don't have to suffer. This sessio ...
  4. For ecommerce leaders and digital marketers that want to discover how data-driven decision making can transform a startup into a DTC powerhouse.   From social listening that saved the business from fa ...
  5. Why it’s personalisation or bust for Marketers in 2026 - Solo session
    Greg will delve into industry research and best practices around personalisation, showing why every marketer MUST embrace it in 2026 and beyond.   Highlighting data that shows just how vital personali ...
  6. For CRM leaders, data strategists, and marketers who want to unify customer touchpoints and unlock personalisation at scale. Siloed data is still one of the biggest barriers to personalisation. In thi ...
  7. For CRM leaders, marketing strategists, and data governance professionals who want to break down internal data silos, ensure compliance, and build a future-ready customer data ecosystem. As data priva ...
THE AI-POWERED MARKETING STAGE
The AI-Powered Marketing Stage Sponsor
  1. Winning the AI search game: Driving traffic & getting ready for ChatGPT agent mode - Solo session
    In this session, John Campbell, will explore how AI-powered search works, how to measure performance, and how to boost your brand’s visibility in this new search era. He'll also be explaining how Chat ...
  2. Join us for this high-energy session as our shortlisted AI startup finalists pitch their businesses, Dragons’ Den style, to a panel of expert judges. They’ll be competing for an incredible prize: a st ...
  3. Reimagining marketing: How AI agents are reshaping the modern team - Solo session
    For marketers, agency leaders, and in-house teams that want to evolve from one-off projects to scalable, retainer-worthy marketing services powered by AI. Marketing teams are under pressure to deliver ...
  4. For marketing and adtech experts, consumer data professionals, data protection officers and tech-savvy strategists who want to streamline their stack, and create optimised processes that drive perform ...
  5. Search redefined: Winning the visibility battle in a ChatGPT world - Solo session
    As AI search platforms like ChatGPT and Perplexity transform how consumers and bots discover products online, some foundational search strategies still work but others have already evolved. This sessi ...
  6. Beyond the first sale with predictive AI - because guessing who’ll buy next is soooo last season! - Solo session
    Want to turn more one-time shoppers into loyal customers without adding hours to your workload? In this session, Kristian will share practical ways predictive AI helps you understand and act on your c ...
  7. You already work inside AI systems. Google Ads optimises in milliseconds. Meta predicts your audiences before you brief your team. Programmatic moves faster than human insight. But as AI becomes embed ...
  8. For marketing leaders, legal and compliance teams, and content strategists who want to understand the ethical boundaries of AI generated content, navigate fair use principles, and build responsible ma ...
THE FUTURE OF DIGITAL COMMERCE STAGE
  1. Cart conversion: Turning intent into income - Panel session
  2. For innovation leads, AI strategists, digital product teams, and marketers who want to understand the rise of agentic AI, its potential applications, and what it means for the future of autonomous cus ...
  3. Dressed for success: Oh Polly’s journey with Shopify & Algolia - Duo session
    For eCommerce leaders, digital strategists, merchandisers and customer experience, join Shopify and Algolia as we go behind the scenes with Oh Polly, one of the UK’s most dynamic fashion brands, to ex ...
  4. The AI agents are coming! Get ready for the convergence of AI and eCommerce marketing - Solo session
  5. For marketers, ecommerce professionals, and digital teams who want to keep up with changes in online shopping, use AI and data more effectively, and build better customer experiences. Ecommerce is cha ...
  6. From bottlenecks to breakthroughs: How Nobody’s Child doubled its revenue with Shopify - Fireside chat
    What does it take to turn a great idea into one of Britain’s fastest-growing commerce brands? In this fireside chat hosted by Shopify, hear directly from one of the founders leading a new wave of Brit ...
  7. The role of sustainability for eCommerce brands is evolving - it’s no longer a way to stand out from the crowd, so what’s the business case? We’ll be exploring how these brands have changed their appr ...
  8. The global shopper has changed — has your strategy? - Solo session
    For ecommerce leaders, marketers, and brand builders who need to adapt their ecommerce strategy to how today’s consumer find and shop for products in a world that’s quickly changing.Commerce is evolvi ...
  9. For strategic marketing and eCommerce leaders that want to understand the disruptive impact of Digital Native Brands and implement winning digital strategies. Traditional CPG players face unprecedente ...
THE GLOBAL GROWTH AND FULFILMENT STAGE
  1. For online retailers, eCommerce shippers, and service providers that want to learn the latest on U.S. tariffs, the de minimis exemption, the postal duty, and customs compliance when shipping to the Un ...
  2. For eCommerce leaders, CRM managers, CX specialists, and digital marketers who want to strengthen customer relationships and drive loyalty by optimising the full post-purchase journey In this session, ...
  3. For retail, eCommerce, and DTC brand leaders who want to future-proof their delivery experience, meet growing sustainability expectations, and explore both practical and attention grabbing innovations ...
  4. The assetless model – future - Solo session
  5. For retail innovators, supply chain leaders, and fashion technologists who want to understand how real-time data, agile inventory models, and customer-led design can reshape the future of fashion.   S ...
  6. For eCommerce leaders, DTC marketers, and brand strategists that want to learn from failed global launches, understand how to adapt to local markets, and create scalable international strategies witho ...
  7. For eCommerce strategists, digital retail teams, and omnichannel leaders who want to learn how a pure-play physical retailer is successfully bridging offline and online to meet modern shopper expectat ...
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
The Future of CX Stage Sponsor
  1. For anyone in marketing or ecommerce that wants to grow their business and increase their profits Surely every brand wants to increase their conversion rate? But did you know that focusing on building ...
  2. The checkout revolution: Preparing for the future of payments - Solo Session
    For marketers, ecommerce leaders, and fulfilment specialists who want to understand why checkout is evolving so rapidly, what technologies are shaping it, and how to future-proof their business. We’ll ...
  3. For business leaders and digital transformation specialists that want to understand how a major retailer is leveraging AI to revolutionise customer experiences and operational efficiency. Kingfisher's ...
  4. For customer experience leaders, eCommerce heads, and operations teams who want to turn support into a growth engine, not just a necessary expense. When most businesses treat customer service as damag ...
  5. Playbook for building financial products that truly convert - Solo session
    For retail and ecommerce leaders, CX and product managers looking to build financial product experiences for their customers that convert and drive loyalty. As more platforms embed financial services, ...
  6. For marketers, ecommerce experts, and retail strategists that want to understand the future of media through a retail lens, explore how every touchpoint could become shoppable, and prepare for a redef ...
  7. For CRM leaders, eCommerce marketers, and brand strategists who want to build effective points-based loyalty schemes that go beyond discounts and create lasting customer relationships. For Percival, l ...
THE OPTIMISATION STAGE
  1. Following the pandemic boom for online sales, the market slipped into a depressed state for a period of three-and-a-half years; every month saw negative growth with positive weeks few and far between. ...
  2. Where is your profit slipping away? Uncovering hidden inefficiencies – Solo session
    For operations leaders, fulfilment specialists, and business managers who want to uncover hidden inefficiencies, protect margins, and boost profitability. Many businesses lose profit in unseen areas—i ...
  3. Costs for acquiring customers only ever seem to increase, but are you spending too much? Discover which marketing channels are the best for securing new customers and where the costs are rising the mo ...
  4. Getting the delivery and returns experience right for customers can make all the difference to how they rate you as a brand. It can also bring many benefits from a cost perspective if its done efficie ...
  5. Future-proofing customer experience: Engaging Gen Z and Gen Alpha for lasting growth - Solo session
    For Ecommerce Directors that want to learn about what drives Gen Z and Gen Alpha when they buy online so they can start working now on creating a customer journey to suit them.   Captivate tomorrow's ...
  6. This session covers all the opportunities and expecations for the biggest discounting event of the year. Information on when you should start your Black Friday campaign, what level of discount works b ...
  7. AI in commerce: Harnessing the great inflection point - Solo session
    AI’s potential to take commerce to the next level is being realised. Nearly four out of five companies already use AI in at least one business function: from 24/7 shopping assistants and inventory sys ...
  8. What best practice is there in site navigation and how you lay out your site? What trends are we seeing in where journeys start, where they drop out and where conversion events happen? Find out benchm ...
VIP & SPEAKER LOUNGE
  1. A focused, peer-to-peer discussion on your key marketing challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just open conversat ...
  2. A focused, peer-to-peer discussion on your key eCommerce challenges. We’ll introduce the topics based on insights from our audience and advisory board. No slides, no presentations, just open conversat ...
  3. Blink and you'll miss him!   Moses will be joining our VIPs for 30 minutes to asnwer your burning marketing or eCommerce questions!
THE HANGOUT
  1. Come grab a copy of Kate's latest book, 'B2B Marketing Fundamentals: Drive Impact Across Brand, Reputation, Relationships and Revenue' and get it signed by Kate herself!
  2. Some very informal networking with your favourite speakers!
  3. Some very informal networking with your favourite speakers!
  4. Some very informal networking with your favourite speakers!

With thanks to our sponsors & partners...