Teresa César Marcos
Global Omnichannel & Delivery Manager - Digital Operations,
Prev. Pandora
Teresa César Marcos is an Omnichannel and E-commerce leader with 10+ years driving digital transformation across luxury retail. Most recently at Pandora, she led the strategy and delivery of omnichannel initiatives across 17+ markets, including Click & Collect, BORIS, Endless Aisle, Out-of-Home Delivery and Promise Engine. She has closely analysed the end-to-end customer journey to understand how delivery and post-purchase services impact business performance. Her career spans luxury retail and e-commerce operations, giving her a cross-industry view of how digital and physical retail come together. Based in Copenhagen, with an executive credential from INSEAD, she specialises in turning complex, multi-stakeholder challenges into scalable customer experiences.
Sessions
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24-Sep-2026The Global Growth and Delivery StageBeyond the Doorstep: Rethinking Out of Home Delivery
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