Matteo Costa
Former AVP/Head of Loyalty - Europe (FTC),
TJX Europe
Matteo has almost 20 years of experience across customer insights, customer strategy and loyalty proposition design and execution, gained across agency, consultancy and in-house roles. More recently he was AVP of Loyalty at TJX Europe, where he shaped the evolution of the loyalty programme and led its implementation.
Sessions
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24-Sep-2026CX and Loyalty StageThe Evolving Role of Personalisation in the Shopper Journey - Panel
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