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23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference Programme 2026

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The Retail Growth Playbook: How Online Retailers Win Profitably When Customers Shop Everywhere - Panel Session

24 Sept 2026
The Headline Stage
AI, Automation & Emerging Technologies Growth Marketing & Performance Digital Brand & Experience Strategy Operations & Efficiency
The Retail Growth Playbook: How Online Retailers Win Profitably When Customers Shop Everywhere - Panel Session

For eCommerce leaders and digital teams that want to grow revenue.
Demand is volatile, costs are up, and customers switch channels instantly. Hear how top retailers are tightening trading, improving conversion, and making smarter investment choices across site, stores, marketplaces and media. Discover a clearer plan to protect margin while still growing.
What you can expect to takeaway:
- How to decide what to stop doing (to protect profit) and what to double down on
-Practical ways retailers are lifting conversion and AOV without “promo addiction”
- The KPI set that keeps trading, marketing and ops aligned
Level it’s for: Executive / Director / Head of

Chairperson
Maria Carlton, Founder & Principal Advisor - Forth & Forward Advisory (Former Sr. Director, Under Armour)
Speakers
Tim Parker, VP, Retail & Operations - G-STAR RAW
Suze College, Commercial Director - Space NK
Lee Pettman-Felss, Head of Strategic Development & Initiatives - B&Q

With thanks to our sponsors & partners...