Co-located with eCommerce Expo

23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference Programme 2026

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The Hidden Cost of Growth: Why Successful eCommerce Brands Break as They Scale

23 Sept 2026
The Global Growth and Delivery Stage
The Hidden Cost of Growth: Why Successful eCommerce Brands Break as They Scale

For eCommerce leaders, operations managers, fulfilment specialists, warehouse leaders and business owners that want to understand what's really preventing profitable growth and learn how to scale without operational bottlenecks.

As eCommerce businesses grow, increased order volumes, new sales channels and rising customer expectations can expose hidden weaknesses in operations. Many organisations respond by adding more people, more spreadsheets and more manual processes, only to find that growth becomes harder - and less profitable - to sustain. 

In this session, we'll explore the operational breaking points that fast-growing retailers commonly encounter, how leading businesses identify and address them, and the practical steps they take to build scalable, profitable operations.

What you can expect to takeaway:

 - How to identify the hidden operational costs that emerge as your business scales
- The most common growth bottlenecks in inventory, fulfilment, visibility and multi-channel operations
- A practical framework to assess your organisation's readiness for the next stage of growth

Level it's for: Executive / Head of / Director / Senior Manager

Speakers
Carrie Tallett, Senior Product Manager - OrderWise

With thanks to our sponsors & partners...