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23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference Programme 2026

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Cross-Border eCommerce: How to Scale Fulfilment Without Scaling Complexity

23 Sept 2026
Global Growth and Delivery Stage
eCommerce Operations & Fulfilment Supply Chain, Delivery & Fulfilment Customer Experience & Loyalty eCommerce Growth & Strategy Operations & Efficiency
Cross-Border eCommerce: How to Scale Fulfilment Without Scaling Complexity

For eCommerce operations leaders and supply chain decision-makers that want to understand how to scale fulfilment across multiple channels and geographies without overhauling existing infrastructure.

Many UK and EU businesses face pressure to deliver faster, expand internationally, and manage fulfilment costs while navigating regulatory changes and rising cross-border complexity. In this session, Mike Makinson (Amazon Multichannel Fulfilment) and Tom Lawson (Amazon Shipping) share how businesses are using Amazon’s supply chain to grow across channels and borders with speed and reliability.

What you can expect to take away:
- How to leverage a single inventory pool to fulfil orders across multiple sales channels
- Strategies to expand into EU27 markets using cross-border fulfilment and delivery capabilities
- How multichannel fulfilment and shipping work together to reduce costs and improve delivery speed for UK and international orders

Level it’s for: Director/Head of

Speakers
Mike Makinson, Senior Business Development Manager, UK & EU - Amazon Supply Chain Services (ASCS)
Tom Lawson, Business Development Manager, UK - Amazon Supply Chain Services (ASCS)

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