Co-located with eCommerce Expo

23 - 24 September 2026
Excel London

23 - 24 September 2026
Excel London

Conference Programme 2026

Loading

How Retailers are Really Using AI – And Where It's Delivering Results

24 Sept 2026
The Optimisation Stage
Revenue-Driven Journey Optimisation General eCommerce Insights Technology & Innovation

For eCommerce teams looking to understand where AI is currently proving to be most effective in retail.

Join IMRG as we reveal how retailers are using AI today, where it's generating the strongest ROI, and whether AI-powered assistants are genuinely influencing traffic, engagement, and conversions.

What you can expect to take away:
- Where leading ecommerce retailers are using AI and which applications are delivering the strongest ROI
- Whether AI is reducing operational costs—or creating new expenses
- How effective are AI assistants and chatbots at driving traffic and sales

Speakers
Matthew Walsh, Director of Data & Retail - IMRG

With thanks to our sponsors & partners...