For service platform leaders, marketplace operators, growth leaders, eCommerce directors, retail brands and commercial teams that

want to understand how trusted service platforms can evolve into scalable commerce ecosystems.

Service platforms already have a powerful advantage: customer trust, recurring demand and high-intent audiences. The challenge is turning that trust into a marketplace proposition that adds genuine value, rather than simply adding more products and operational complexity.

This panel will explore the practical process of moving from discovery to transaction, including product and partner selection, technology, payments, fulfilment, data quality and operational ownership. Success means building a marketplace customers want to use, brands want to participate in and platforms can scale with confidence.

What you can expect to take away:

- How service-led businesses can turn customer trust and intent into a scalable marketplace opportunity.
- What brands and platform owners must consider before entering new and emerging marketplace formats.
- The operational roadmap needed to build marketplace growth without creating expensive noise.

Level it's for: C-suite, Executive, Director and Senior Leadership.