How do retailers structure their delivery and returns propositions?
25 Sep 2025
THE OPTIMISATION STAGE
Getting the delivery and returns experience right for customers can make all the difference to how they rate you as a brand. It can also bring many benefits from a cost perspective if its done efficiently. What approaches do retailers currently take to their delivery and returns offering, what trends are we seeing in how they shape them and, crucially, does it match with what shoppers actually want?
For logistics and ecommerce professionals who want to understand how to evolve their delivery and returns propositions.
What you can expect to takeaway:
- trends that exist in delivery cost and offering structure
- which delivery options get the most usage
- customer attitudes and preference around delivery and returns
Level it's for: Manager and above
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