Neil Phillips
Former Head of International Online and Marketplaces,
Marks and Spencer
Neil is an experienced omnichannel leader with a strong track record of delivering results across UK and international markets. With over 20 years at Marks & Spencer he has led major eCommerce initiatives, including trading D2C and marketplace models, as well as strategic post-purchase and customer proposition programmes - driving innovation in Click & Collect, Returns and In-Store Fulfilment. His deep operational and commercial expertise, combined with strong communication, make him a trusted voice in the digital retail transformation space.
Sessions
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24-Sep-2025THE GLOBAL GROWTH AND FULFILMENT STAGEPost-purchase perfection: How leading brands win customers after checkout - Panel session
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