Ala Nazli Kaakani
Senior Customer Success Manager,
Nosto
Ala Kaakani is a Senior Customer Success and Account Management professional with over nine years of experience in digital commerce across EMEA. She has helped leading brands scale growth through strategic planning, data-driven insights, and omnichannel execution.
At Nosto, she partners with leading brands to implement personalization strategies and lead product feedback loops that shape the roadmap. At Shopify, Ala managed 300+ merchants, driving £450M in revenue, reducing churn, and contributing to internal tooling and talent development as a department spokesperson.
Her core strengths include building scalable customer success programs, driving CRM and performance marketing strategies (Shopify, Klaviyo, Nosto), and leading cross-functional go-to-market execution—consistently delivering impact in retention, revenue, and product adoption.
Sessions
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24-Sep-2025THE FUTURE OF CUSTOMER EXPERIENCE STAGEPhilip Kingsley & Alex Monroe: Unlocking the AI advantage from discovery to conversion – Panel session
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