Co-located with eCommerce Expo

24 - 25 September 2025
Excel London

24 - 25 September 2025
Excel London

2025 Conference Programme

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3 surprising and unusual ways to improve your customer retention rates - Solo session

24 Sep 2025
THE FUTURE OF CUSTOMER EXPERIENCE STAGE
B2B B2C Measurement & ROI General eCommerce Insights Growth & Customer Acquisition Digital Differentiation
We all know better customer retention means better profits. But how do you do that? Great customer service and clever email campaigns will only take you so far.
 
What you can expect to takeaway:
• A fresh perspective on how to improve customer retention rates
• Ideas for brand new strategies you can leverage fast to improve results
• Examples from brands who are taking a different approach
Speakers
Chloe Thomas, Editor in Chief & Podcast Host - eCommerce Tech & eCommerce MasterPlan

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