TFM 2017 Keynote Agenda

IBM Watson

Creating a truly differentiated customer experience with cognitive computing

Using case studies and real-world retail examples, learn how cognitive technologies are being used today to deliver a differentiated customer experiencewhile enabling the merchandisers to be more effective in their day to day work.

Martin Taverner, CTO Watson Customer Engagement UK&I, IBM Watson

Google, Shazam, BT

Harnessing the power of data: Identifying your best formula

Sit down with experts across different industries to look into the usability of data and what they have achieved using the data insights.

Google - Shazam - BT - TFM 2017 Keynote Panel

Jon Davies, Director of Music Partnerships, Shazam
Henry Eccles
, Head of UK Commerce, Global Partnerships EMEA,Google
Nicola Millard
, Head of Customer Insights and Futures, BT

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*We'll be announcing more Keynote Speakers soon.