Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

VIP Session

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Building Trust and Loyalty in a New Era of Customer Connection

18 Sep 2024
The Headline Stage
Building Trust and Loyalty in a New Era of Customer Connection
Never has it been more challenging for marketers and e-commerce practitioners to cut through and grab the attention of consumers. Shoppers aren’t just strapped for cash, but time, too. So, how should brands adapt? By sending more emails? Not quite. Instead, it’s about fostering real connection and building lasting trust with customers. Join Intuit Mailchimp, Shopify, and Quickfire Digital as they discuss new research that shows how to create real consumer connection in 2024 with personalisation and creativity at scale.
 
What you can expect to takeaway:
- Data on what consumers want and expect from brands when it comes to personalised experiences
- Strategies to build and nurture trust between brands and their customers
- Tactics for developing a multichannel strategy that fosters loyalty
 
Chairperson
Jim Rudall, GM of EMEA - Intuit Mailchimp
Speakers
Stephen Rogan, Head of Merchant Success - Shopify
Nathan Lomax, Co-Founder - Quickfire Digital
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