Neil Adams
Head of Customer Services,
Furniturebox
Neil Adams is the Head of Customer Services for Furniturebox, an SME specialising in flat-pack home and garden furniture. Furniturebox is a disruptor bringing together an ever expansive range of products including sofas that are in stock and available for next-day delivery with an order cut off time of 8pm. Furniturebox sells via its own website furniturebox.co.uk and various Marketplaces in the UK and in the USA via Amazon, Wayfair and Walmart.
Neil has spent his career in departments communicating with customers and places building and maintaining trust as the number one priority for his customer facing teams.
Sessions
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25-Sep-2025THE FUTURE OF CUSTOMER EXPERIENCE STAGEThe AI-driven future of customer support: From cost-centre to revenue-driver - Duo session
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