Speakers

Emy Cox is the Customer Experience Manager at Furniturebox, where she leads the charge in designing and maintaining exceptional end-to-end customer journeys that foster satisfaction, loyalty, and advocacy. With a strategic focus on turning every touchpoint into an opportunity for brand connection, Emy ensures that customer-centricity remains at the heart of a fast-growing e-commerce business. At Furniturebox, she has been instrumental in reshaping CX operations to align with evolving consumer expectations—streamlining support workflows, implementing feedback loops, and introducing scalable processes that balance efficiency with empathy.