Managing Director, Catt Consulting
Debbie Catt B.Sc. (Hons), Dip. CG, MCIPR: Debbie is an experienced Customer Relations and Communications Specialist. Working with household name major PLCs, public sector organisations and a portfolio of SME clients, Debbie’s 30 years of senior level expertise covers a wide range of industries including healthcare and pharmaceuticals, leisure, manufacturing, chemicals, IT and telecoms. Specialising in customer engagement and corporate reputation management, Debbie devises and implements nationwide customer service programmes turning complaints into compliments. Trained in journalism, Debbie was an Editor with a leading publishing company and can write all types of promotional materials and customer communications. She uses her invaluable ‘insider knowledge’ as a former journalist to maximum effect in working with traditional and social media. Whether promoting the positive or minimising the negative, Debbie knows how to harness the power of the media to best advantage. A compelling public speaker, Debbie also runs highly effective training workshops as one-to-one or group sessions. Key topics include ‘How to attract customers and keep them loyal’, ‘Dealing with customer complaints’, ‘Making successful business pitches’ and Dealing with the media. As part of her international training portfolio, Debbie has worked with the Cyprus Institute of Marketing and lectured at the University of Nicosia. She has also been a Visiting Lecturer at the Universities of Chester and Westminster and is currently lecturing at Kingston University, Surrey on its undergraduate and postgraduate Marketing and Public Relations courses.