
Andy Mulcahy
Strategy and Insight Director,
IMRG
Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy is also a frequent conference speaker and media commentator.
Sessions
-
27-Sep-2023Post-Purchase Customer Experience Theatre: Delivery & FulfilmentThe returns system is broken: how will it change in 2023/24?
-
27-Sep-2023Future of CX TheatreWhat role will AI have in retail?
-
28-Sep-2023Cross-Border Commerce TheatreWhat do cross-border shoppers want from UK retailers?
-
28-Sep-2023Keynote TheatreWhat’s wrong with ecommerce?
-
27-Sep-2023Future of CX TheatreWhat role will AI have in retail?
-
28-Sep-2023Keynote TheatreWhat’s wrong with ecommerce?