incorporating

Ad Tech

25th - 26th SEPTEMBER 2019  |  OLYMPIA

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How to supercharge your eCommerce customer service strategy

25 Sep 2019
Customer Experience & Engagement Theatre

When it comes to customer engagement, speed is everything. Whether it’s delivering services instantaneously or providing round-the-clock support, being fast and being available is critical to your success.
For UKFast, a vibrant company culture and continuous professional development creates a happy team, which in turn leads to happy clients. Innovation and technology ensure speed is always at the forefront of service delivery, and a shared enthusiasm for setting the highest possible standards mean UKFast is able to deliver world-class support, fast, every time.
The ethos of going above and beyond for customers is transferable to any sector. Learn the key lessons from UKFast’s 19-year journey to attaining the hosting industry’s highest NPS score – used to measure customer service

Speakers
Josie Rickerd, Director of Account Management - UKFast
Gary Greenall, Director of Sales - Greenall
Arlene Bulfin, Director of People Development - UKFast
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