incorporating

Ad Tech

30 SEPTEMBER - 1 OCTOBER 2020
EXCEL LONDON

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Matching value on the shop floor

25 Sep 2019
UX & CRO Theatre
Customer Centricity , Multichannel & Mobile
John Lewis provides a series of digital tools for its in-store Selling and Operations Partners. Ian Smith, UX Designer from the in-store digital team, explains how they try to find and complement the value points between those Partners, their customers and the business as a whole.
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