incorporating

Ad Tech

30 SEPTEMBER - 1 OCTOBER 2020
EXCEL LONDON

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How to build an end-to-end customer plan

25 Sep 2019
Customer Experience & Engagement Theatre
Experience & Engagement , Personalisation
When it comes to Customer Experience and Engagement, there is a lot to think about… From navigating the website, engaging with your customer service team through a call or live chat, how they receive the product/service they bought and what the post purchase experience should be. Everything you do impacts your customers’ perception and their decision to keep coming back or not— this requires a lot of careful work, and the building of an End to End customer plan. We have recently overhauled our End to End customer experience transformation, and in my session I’ll share with you how we have approached this and steps we’ve taken. We have also developed this as a B2B Ecommerce Solution service that we now offer to our Clients and Brand Partners, helping them to build their Ecommerce roadmap.
Speakers
Robin Phillips, CEO - The Watchshop Group
Twitter

Headline Sponsor

  • UKFAST

Networking Lounge Sponsor

  • Selligent Marketing cloud

VIP Lounge Sponsor

  • Mirakl
  • Barclaycard

 

PR Partner

  • Propeller

Lanyard Sponsor

  • Checkout

Theatre Sponsor

  • Cheil UK
  • Pure360
  • Dubai Commercity
  • Bluecore
  • BlueVenn
  • redeye
  • SplashBI

Agency Sponsor

  • Havas
  • Dentsu AEGIS
  • Mindshare

Agency Sponsor

  • Zenith
  • Starcom
  • Wavemaker

Event Partner

  • Google Digital Garage
  • Pennies
  • BCMA
  • CMA
  • Olympia
  • Accelerating Asia
  • ASME
  • Co Creation Lab

Media Partner

  • TechTarget
  • Data & Marketing Association
  • Bizibl

Media Partner

  • Better Than Paper
  • IAB Europe

Media Partner

  • Institute of Data & Marketing
  • DAN Global

Media Partner

  • Elemental
  • Kogan Page
  • Digital Doughnut

Media Partner

  • Elite Business Mag
  • Disruptive

Media Partner

  • Retail Systems Magazine
  • Marketing Tech Outlook
  • Social Media Portal
  • AffiliateBay