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250+ Expert Speakers, 250+ Educational Sessions, 11 Theatres
and 1 World-Class Unmissable Event

Click on the links below to filter the conference programme by theatre, or click VIEW ALL so you can choose which to attend, viewing all sessions at once.

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Keynote Theatre
Thunderhead
  1. Keynote Theatre
  2. Keynote Theatre
    Ann Steer will talk you through her journey at N Brown, a company with over 150 years of experience ...
  3. Keynote Theatre
    Speed and agility to innovate the customer experience will determine the winners in an era of digita ...

    Sponsors

    1
  4. Keynote Theatre
    As marketers, we are all guilty of telling people what to do - it’s a human trait to coax outcomes i ...

    Sponsors

    a
  5. Keynote Theatre
    When it comes to shopping, direct-to-consumer has become something of a trend. This progressive busi ...
  6. Keynote Theatre
    Fintech’s greatest contribution to global ecommerce has been altering and improving the online payme ...
  7. Keynote Theatre
  8. Keynote Theatre
  9. Keynote Theatre
  10. Keynote Theatre
    The world is obsessed with quick fixes. A trip through the digital transformation at Jamie Oliver sh ...
  11. Keynote Theatre
    Presenting Conversion Rate Optimisation learnings and actual result from real A/B test Wayne will pr ...
Content Marketing & Experience Theatre
  1. Content Marketing & Experience Theatre
    Imagine a business with 25million customers interacting with you everyday in 70+ countries across 43 ...
  2. Content Marketing & Experience Theatre
    We will use the death of the campaign as we know it to take you on the journey Barclaycard have been ...
  3. Content Marketing & Experience Theatre
    Marketers struggle with the pace of change and our practices haven't caught up with technology. Deep ...

    Sponsors

    1
  4. Content Marketing & Experience Theatre
    Digital technology is core to delivering great customer experience. Learn from senior practitioners ...
  5. Content Marketing & Experience Theatre
    Content marketing is changing fast, and this session will take a detailed look at the key shifts in ...

    Sponsors

    1
  6. Content Marketing & Experience Theatre
    Consent is an active area that many organizations are currently struggling with in The General Data ...

    Sponsors

    OneTrust
  7. Content Marketing & Experience Theatre
    Find out how the Royal Albert Hall took control of its media library and built a new digital visitor ...

    Sponsors

    1
  8. Content Marketing & Experience Theatre
    How can you differentiate yourself from the likes of Amazon? What innovative solutions enable you to ...

    Sponsors

    1
  9. Content Marketing & Experience Theatre
    Looking to engage with a B2B audience? Content doesn't have to be boring; this talk will cover how t ...
  10. Content Marketing & Experience Theatre
    Organisations are now faced with increased regulatory requirements for their use of cookies, electro ...

    Sponsors

    OneTrust
MAdTech & Data-Driven Insights Theatre
Conversant, Redeye, Adverity, Outra
  1. MAdTech & Data-Driven Insights Theatre
    My session will focus on using technology for business transformation, scaling quickly and revolutio ...
  2. MAdTech & Data-Driven Insights Theatre
    There is a great deal of buzz and hyperbole around AI in search marketing. In this talk, Chris cuts ...

    Sponsors

    Vertical Leap
  3. MAdTech & Data-Driven Insights Theatre
    Digital and analytics teams - both marketing and ecommerce - should attend this talk to gain a new u ...

    Sponsors

    1
  4. MAdTech & Data-Driven Insights Theatre
    There has been a lot of coverage this year on the agency model being broken. In this panel we’ll dis ...
  5. MAdTech & Data-Driven Insights Theatre
    RedEye, Marketing Automation specialists, use AI to improve Marketing Communications. Real applicati ...

    Sponsors

    1
  6. MAdTech & Data-Driven Insights Theatre
    Experience the analytics that quickly identify which digital campaigns, channels and content give th ...

    Sponsors

    1
  7. MAdTech & Data-Driven Insights Theatre
    At the presentation one will see how the right creatives can boost your performance on traffic chann ...
  8. MAdTech & Data-Driven Insights Theatre
    Google data shows 46% of all searches on Google are local. By not adding local search to your online ...

    Sponsors

    hj
  9. MAdTech & Data-Driven Insights Theatre
    Attention 2.0 demonstrates how: bold branding, distinctive assets, an attention to messaging, format ...

    Sponsors

    1
  10. MAdTech & Data-Driven Insights Theatre
    The convergence of advertising and marketing technologies is happening. The marriage of these two te ...

    Sponsors

    1
  11. MAdTech & Data-Driven Insights Theatre
Customer Engagement Theatre
Customer Engagement
  1. Customer Engagement Theatre
    Technology can change experiences, it can help you make better decisions, perform quickly and work i ...
  2. Customer Engagement Theatre
    Following a recent study we've done into the return on investment of installing and using a digital ...

    Sponsors

    1
  3. Customer Engagement Theatre
  4. Customer Engagement Theatre
    With the on-going changes to the Google algorithm and an incredibly competitive content landscape, I ...
  5. Customer Engagement Theatre
    Segmentation, targeting and positioning are of course key to good marketing. But as businesses go su ...
  6. Customer Engagement Theatre
    Every business has customer transactional data they can use to create valuable insight. By combining ...

    Sponsors

    1
  7. Customer Engagement Theatre
    What matters most to consumers when they engage with brands? Backed up by research we explore the ch ...

    Sponsors

    5
  8. Customer Engagement Theatre
    Effective customer engagement is one of the major challenges facing banks and financial service prov ...
  9. Customer Engagement Theatre
    This session will cover a summary of the back to story to the Comparison Shopping Partners (CSS) opp ...

    Sponsors

    Connexity Inc
  10. Customer Engagement Theatre
    Consumers have never been more informed about their buying decisions. While online shopping is nothi ...

    Sponsors

    5
  11. Customer Engagement Theatre
    Phygital is about blending the physical and digital to create an ecosystem between the brand and con ...
Marketing Automation, Email & Multichannel Theatre
Theatre Sponsors
  1. Marketing Automation, Email & Multichannel Theatre
    Email is the top channel for ROI, yet few of us are leveraging its full potential. With so many shin ...

    Sponsors

    1
  2. Marketing Automation, Email & Multichannel Theatre
    Join the digital revolution and enjoy the many benefits or marketing automation. To go omnichannel, ...

    Sponsors

    Apsis
  3. Marketing Automation, Email & Multichannel Theatre
    Chances are your feed cannot be sent as it is to marketplaces, affiliate networks or comparison site ...

    Sponsors

    channable
  4. Marketing Automation, Email & Multichannel Theatre
    In this session, you will learn about how you can take your marketing and lead gen efforts to the ne ...

    Sponsors

    1
  5. Marketing Automation, Email & Multichannel Theatre
    The landscape of domain endings (top-level domains or TLDs) is changing. We’ve seen an influx of new ...

    Sponsors

    1
  6. Marketing Automation, Email & Multichannel Theatre
    Today, marketers have a wealth of inbound marketing techniques and martech platforms to reach and pe ...
  7. Marketing Automation, Email & Multichannel Theatre
    Email marketing is undergoing something of a renaissance. No longer thoughts of as a tired and unins ...
  8. Marketing Automation, Email & Multichannel Theatre
    Where does social media fit into your strategy? Are you truly using it in every aspect of your custo ...

    Sponsors

    1
  9. Marketing Automation, Email & Multichannel Theatre
    This session will deliver a case study of how RPC bpi, a key UK-based B2B supplier, turned to social ...
Keynote Theatre
Thunderhead
  1. Keynote Theatre
  2. Keynote Theatre
    The way brands communicate is changing. The rise of ambient technology in the home has created new w ...
  3. Keynote Theatre
    Grizzled CMO Will Harris was an early evangelist for social and digital media, and is now raising qu ...
  4. Keynote Theatre
    Blockchain is the talk of - well, everything - in business. But how does it apply in people’s everyd ...
  5. Keynote Theatre
    KABAB founder Phil Hinitt talks with his business advisor Darren Williams, about the journey from St ...
  6. Keynote Theatre
    The trailblazing players of the martech world line up on the keynote stage to battle out their diffe ...
  7. Keynote Theatre
    Domino’s is a brand known by everyone as the leading Pizza Delivery Operator in the U.K. In recent y ...
  8. Keynote Theatre
    The retail industry is experiencing turbulent times in 2018- but how is the online market performing ...
Content Marketing & Experience Theatre
  1. Content Marketing & Experience Theatre
    To make tech marketing memorable requires the courage and commitment for you to dare to be different ...
  2. Content Marketing & Experience Theatre
    Marketer are now dedicating large proportions of their marketing budget to content marketing, with s ...
  3. Content Marketing & Experience Theatre
    Content marketing is one of the most important disciplines in modern marketing, yet why is content n ...

    Sponsors

    1
  4. Content Marketing & Experience Theatre
    How do you improve the relationships between sales and marketing? How can the two departments commun ...

    Sponsors

    5
  5. Content Marketing & Experience Theatre
    Pulling together a strong brand message requires effective communication across every channel and te ...
  6. Content Marketing & Experience Theatre
    1. The share of digital as a proportion of total ad spend is growing 2. Facebook and Google are taki ...

    Sponsors

    Opinary
  7. Content Marketing & Experience Theatre
    Stuart will explain how a 130 tonne lump of fat, oil, wet wipes, nappies, and other unflushables dis ...
MAdTech & Data-Driven Insights Theatre
Conversant, Redeye, Adverity, Outra
  1. MAdTech & Data-Driven Insights Theatre
    This session will cover the benefits of customer analytics, how to find the story in your data and a ...

    Sponsors

    1
  2. MAdTech & Data-Driven Insights Theatre
    Managing your marketing data is tedious, time consuming and complex. But doing it right can be very ...

    Sponsors

    15
  3. MAdTech & Data-Driven Insights Theatre
    Compliance, consent, privacy, access to data – the debate continues long after the implementation of ...

    Sponsors

    1
  4. MAdTech & Data-Driven Insights Theatre
    The science of segmentation took off in the 1980s when data was becoming too big for the computing p ...

    Sponsors

    Outra
  5. MAdTech & Data-Driven Insights Theatre
    • The evolution from Customer Relationship Management to Customer Experience Management; real-time d ...
  6. MAdTech & Data-Driven Insights Theatre
    The new personal data regulation has been hard-graft but surely it’s the best way forward? However, ...

    Sponsors

    Consentric by MyLife Digital
  7. MAdTech & Data-Driven Insights Theatre
    Attend this session to uncover the how and the why of incorporating consumer intelligence and trends ...

    Sponsors

    1
  8. MAdTech & Data-Driven Insights Theatre
    The “Maths Men vs the Mad Men” is a popular way to characterise the shift towards more data-driven m ...
  9. MAdTech & Data-Driven Insights Theatre
    Marketing has never been more measurable, more numbers-driven. It is as much about metrics as it is ...

    Sponsors

    Workbooks
  10. MAdTech & Data-Driven Insights Theatre
    As brands focus on marketing transformation to create a seamless digital experience along the consum ...
Customer Engagement Theatre
Customer Engagement
  1. Customer Engagement Theatre
    In today’s fast-paced world, Marketers are scrambling to stay ahead; staying ahead of the competitio ...

    Sponsors

    splashBI
  2. Customer Engagement Theatre
    When it comes to customer engagement, speed is everything. Whether it’s delivering services instanta ...

    Sponsors

    1
  3. Customer Engagement Theatre
    Tips for building a successful chatbot for business 

    Sponsors

    inbenta

  4. Customer Engagement Theatre
    We all know how important mobile is, with it being the main device used to access the internet for m ...
  5. Customer Engagement Theatre
    16 years of work on the ghdhair.com website has provided many hard-won lessons in performance optimi ...
  6. Customer Engagement Theatre
  7. Customer Engagement Theatre
    You lose customers not because of price or the quality of your product/service, but because of ‘perc ...
  8. Customer Engagement Theatre
    Having social media presence is a necessity for any B2B organisation. But how can marketers approach ...
  9. Customer Engagement Theatre
    A panel discussion with Brightpearl CEO, Derek O’Carroll, which will debate why online companies int ...

    Sponsors

    BrightPearl
  10. Customer Engagement Theatre
    Marketing is evolving faster than ever, due to rapid technological advancement, proliferation of dat ...

    Sponsors

    1
Marketing Automation, Email & Multichannel Theatre
Theatre Sponsors
  1. Marketing Automation, Email & Multichannel Theatre
    Representatives from both Paragon Customer Communications and Asurion will showcase the technology d ...

    Sponsors

    Paragon

  2. Marketing Automation, Email & Multichannel Theatre
    Many brands are betting big on the IoT as they look to create new types of connections with their co ...
  3. Marketing Automation, Email & Multichannel Theatre
    Personalisation is at the core of marketing, but balancing personalisation with privacy is more of a ...

    Sponsors

    ZOHO
  4. Marketing Automation, Email & Multichannel Theatre
    It’s late 2018, yet Google Shopping users can still find themselves facing isolated, channel-specifi ...

    Sponsors

    smec
  5. Marketing Automation, Email & Multichannel Theatre
    The role of the modern marketer is ever more complex year after year, driven by the fragmentation of ...
  6. Marketing Automation, Email & Multichannel Theatre
    Learn how one of the UK’s leading car dealership groups are able to truly understand the effect that ...

    Sponsors

    Wizaly
  7. Marketing Automation, Email & Multichannel Theatre
    I will be telling my story about the FT's evolving marketing automation capabilities, not just from ...
  8. Marketing Automation, Email & Multichannel Theatre
    How to connect insights from your data into actionable marketing campaigns

    Sponsors

    emarsys

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