Co-located with eCommerce Expo

24 - 25 September 2025
ExCeL London

24 - 25 September 2025
ExCeL London

Programme conference 2024

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Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma

18 Sep 2024
Post-Purchase: Optimising the Delivery Experience
Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma
It's astonishing that £34 billion is left at the point of checkout as consumer expectations around delivery and returns are not being met. With retail margins under so much pressure, and the cost of acquiring customers considerably higher, retailers can ill-afford to let these sales slip through their fingers at that 'critical click'. A worrying trend is that the cost of basket abandonment is up 9% on the previous year, reflecting heightened caution among core spenders amidst financial pressures, and increased expectations from delivery services. Please come along to hear more key findings and understand how retailers are battling to reduce these abandonment rates.
Speakers
Richard Lim, CEO - Retail Economics
View all Programme conference 2024

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