Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Programme conference 2024

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Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma

18 Sep 2024
Post-Purchase: Optimising the Delivery Experience
Unlocking the £34.4 Billion Mystery Navigating the Retail Sector's Delivery Dilemma

Join Richard as he uncovers the hidden factors behind the staggering £34.4 billion mystery plaguing the retail sector. Beginning with an exploration of the broader macroeconomic landscape, Richard will dissect the impacts of interest rate rises and geopolitical volatility on retailers' bottom lines.

Richard reveals the alarming £31.5 billion lost by retailers due to inadequate delivery options, a primary driver of cart abandonment. Drawing upon first-hand research, Richard will unveil the stark disparity between consumer expectations and the harsh reality of eCommerce delivery, shedding light on consumers' true preferences.

In this insightful session, Richard will not only highlight the challenges but also provide actionable solutions. Gain invaluable insights into consumer delivery priorities and discover five practical strategies for retailers to optimise customer experience, bridge the gap and ultimately reduce cart abandonment rates.

Don't miss this opportunity to unravel the mysteries of the retail sector's delivery dilemma and chart a course toward success in eCommerce!

Speakers
Richard Lim, CEO - Retail Economics
View all Programme conference 2024

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