It's astonishing that £34 billion is left at the point of checkout as consumer expectations around delivery and returns are not being met. With retail margins under so much pressure, and the cost of acquiring customers considerably higher, retailers can ill-afford to let these sales slip through their fingers at that 'critical click'. A worrying trend is that the cost of basket abandonment is up 9% on the previous year, reflecting heightened caution among core spenders amidst financial pressures, and increased expectations from delivery services. Please come along to hear more key findings and understand how retailers are battling to reduce these abandonment rates.