Co-located with eCommerce Expo

24 - 25 September 2025
ExCeL London

24 - 25 September 2025
ExCeL London

Programme conference 2024

Loading

The Human-AI Partnership: The Next Evolution of Customer Service

19 Sep 2024
The Future of CX

In this session, we’ll explore the insights from the 2024 AI and Customer Service Index—a comprehensive survey of 1,200 U.S. consumers. As AI becomes an integral part of customer service, the challenge lies in finding the right balance between automation and the human touch. We’ll delve into the data to uncover:
● Consumer attitudes toward AI
● The enduring importance of human interaction
● Concerns and opportunities

Speakers
Brian Lastovich, Head of Growth & CX Insights - Kustomer, LLC
View all Programme conference 2024

With thanks to our sponsors & partners...