Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Programme conference 2024


The future of last mile and the impact on customer satisfaction

18 Sep 2024
Post-Purchase: Optimising the Delivery Experience
For eCommerce professionals and fulfilment specialists who want to stay ahead in delivery logistics and elevate customer satisfaction.
This session delves into the latest advancements and case studies in last-mile delivery, highlighting the potential impact of autonomous delivery vehicles like drones, how AI is helping streamline fulfilment, plus, how sustainability is now at the forefront of customer’s minds.
Gain insights into the transformative technologies and experiences that are redefining customer expectations and learn how to apply these strategies to gain a competitive edge from leading brands within the industry.
What you can expect to learn:
The impact of autonomous delivery vehicles and drones could have on the customer experience
Strategies for achieving faster and more efficient delivery
How to prepare for the future of delivery and as a result delight your customers
The real expectations around sustainable delivery
View all Programme conference 2024

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