Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Programme conference 2024


Navigating Changing Consumer Expectations

18 Sep 2024
The Future of CX
For marketers, eCommerce experts, business leaders, and industry professionals seeking to adapt to evolving consumer behaviours influenced by the COVID-19 pandemic.
This session will delve into the lasting effects of supply chain disruptions, the rise of digitalisation, and the importance of reframing challenges to enhance consumer accessibility. Discover how these insights apply beyond automotive, uncovering opportunities for business growth and adaptation in a fast moving marketplace.
What you can expect to learn:
• Understand the impact of COVID-19 on consumer expectations and behaviour across industries.
• Explore strategies to address supply chain challenges and leverage digital transformation for business success.
• Learn actionable tactics for reframing issues to improve consumer engagement and adoption of new technologies in diverse sectors.
Nick King, Insight Director - Auto Trader PLC
View all Programme conference 2024

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