For marketers and eCommerce professionals who feel overwhelmed by new and exciting CX trends and are unsure on what should be prioritised. 

Join Nick Stragnell as he takes you through a practical session which will help you identify the most important weak points in your customer's journey, enabling you to implement a stronger CX strategy as soon as you return to the office.
What you can expect to learn:
• How to prioritise CX developments
• When to be ‘data informed’ rather than ‘data driven’
• Why experimentation is worth the risk