Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Programme conference 2024


Essential CX: Steering Clear of Shiny Distractions

18 Sep 2024
The Future of CX

For marketers and eCommerce professionals who feel overwhelmed by new and exciting CX trends and are unsure on what should be prioritised. 

Join Nick Stragnell as he takes you through a practical session which will help you identify the most important weak points in your customer's journey, enabling you to implement a stronger CX strategy as soon as you return to the office.
What you can expect to learn:
• How to prioritise CX developments
• When to be ‘data informed’ rather than ‘data driven’
• Why experimentation is worth the risk

Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull
View all Programme conference 2024

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