AI is Transforming the Way Customer Service Teams Work In 2021
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Providing fast, always-on, personalized shopping experiences has traditionally been challenging.
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions and offer different ways to resolve inquiries, quickly. This can make customer support complex and time-consuming.
Enter Gorgias, whose machine learning Helpdesk automates up to 25% of commonly asked questions and frees up your team and transforms them from support agents into sales machines.
From one single platform, brands can offer effective and fast customer support, regardless of the communication channel.
Learn how Gorgias can help D2C brands optimize their customer experience and support to reduce first response & resolution time while increasing service and satisfaction
Latest News
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Bite-size updates on what happened in marketing this month, to keep you ahead of the curve and inform your campaigns. -
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Drawing from his experience as Agile Transformation in Europe for Coca-Cola, Andrei talks about enhancing creativity and building large scale campaigns with AI. -
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Yes, ChatGPT can help you win on LinkedIn. And no, that’s not by producing dull, generic AI content. Working through her acclaimed ‘ChatGPT for LinkedIn’ playbook, Heather Murray explores: - How to ma ... -
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Meet Benjamin Honorato, SurveyMonkey's Senior Solutions Engineer, sharing SurveyMonkey's impactful role in improving customer experience, and best CX practices. -
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The model of a story is perfectly designed to engage your audience, create emotion, and inspire action – but do you know what this model actually is? You can see it at work in pretty much every TV sho ... -
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In an era where technology is reshaping the marketing landscape, the role of Artificial Intelligence (AI) has become pivotal in driving business results. To delve into the intersection of AI and marke ... -
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Meet Samantha, currently the Head of Marketing Automation at the Financial Times. -
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In this session, Rachael Kotadia and Danni Hunt from RedEye teared up the rule book and addressed some of the marketing myths that B2C marketers face today to help you be a better marketer and smash y ...
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