Unlocking customer retention: strategies to drive repeat ecommerce purchases and boost sales


Unlocking customer retention: strategies to drive repeat ecommerce purchases and boost sales

27 Sep 2023
Keynote Theatre

Customer retention is a critical aspect of success and profitability in the highly competitive ecommerce industry. This session will explore the common challenges 3 American businesses face when it comes to customer retention and provide strategies and tactics to overcome them.

The importance of customer retention for long-term success and profitability will be emphasized, by Domino's, Nestle & Vitamin Shoppe. The session will cover various approaches, including personalized experiences, tailored recommendations, and targeted marketing campaigns.

Jill Dvorak, Chief Content Officer - CommerceNext
Nadina Guglielmetti, Chief Customer Officer - The Vitamin Shoppe
Sarah Holley, Senior Brand Manager, Brand Expansion - Nestle
Christopher Thomas-Moore, Chief Digital Officer - Domino's
Sarah Wallis, COO - Minted
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