Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023


The role of tailored fulfilment in enhancing the customer experience and growing your ecommerce business.

28 Sep 2023
Post-Purchase Customer Experience Theatre: Delivery & Fulfilment

In the dynamic world of ecommerce, staying ahead of the competition requires more than just a one-size-fits-all approach. It demands a deep understanding of your unique business needs and a commitment to exceeding customer expectations. Join us in this insightful talk as we explore the art of tailored fulfilment solutions. We will uncover how customised packaging, kitting, and strategic adaptations have become the secret weapons of thriving ecommerce businesses. Through real-world case studies, we'll witness how these bespoke strategies have not only set companies apart but also maximised their return on investment. Moreover, we'll delve into collaborative approaches that empower businesses to design and seamlessly implement tailored solutions, ultimately paving the way for ecommerce success.


  • Identifying the unique needs and challenges of ecommerce businesses in a competitive landscape.
  • The role of tailored packaging, kitting, and custom solutions in enhancing the customer experience.
  • Successful case studies highlighting how customised fulfilment solutions have differentiated businesses.
  • The benefits and ROI of investing in bespoke fulfilment strategies.
  • Collaborative approaches to designing and implementing tailored solutions.
Simon Vincent, Co-Founders & Director - Fidelity Fulfilment
View all Conference Programme 2023

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