Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023

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Take your CX to the next level: How to improve customer satisfaction across all channels

28 Sep 2023
Campaign Management & Execution Theatre
Take your CX to the next level: How to improve customer satisfaction across all channels

48% of CX pros say that meeting and exceeding customer expectations is a top challenge for their team in 2023. Rightly so, as customers today expect an elevated and seamless experience whether they shop online or in-store, and are not afraid to switch brands to get it. As such, a strategy that focuses on listening to customers and creating consistent omnichannel engagement is more important than ever. 

Using our ‘Ask, listen & act framework’ we will show you how to take your CX to the next level by increasing customer satisfaction across all key channels.

Speakers
Benjamin Honorato, Solutions Engineer - SurveyMonkey
View all Conference Programme 2023

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