From Store to Door: How Harrods Deliver Exceptional Brand Experience to Customers
27 Sep 2023
Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
Harrod’s, a leading name in retail for luxury goods and brands, are well known for their instore experience driven by customers. So how was this experience translated when Harrod’s diversified into home delivery, and how did Intersoft help?
In this session, Intersoft and Harrods explore:
- How to refine the delivery experience for customers and the brand.
- What makes an excellent instore experience for customers.
- How to extend the brand experience to customers dooorsteps.
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