Co-located with eCommerce Expo

18 - 19 September 2024
ExCeL London

18 - 19 September 2024
ExCeL London

Conference Programme 2023


CX Personalisation with AI

28 Sep 2023
Future of CX Theatre
CX Personalisation with AI
Everyone is aware of the need to personalize their website for visitors, but many people find it very difficult or are unsure exactly what to do. We look into how emotions play their part in customer decisions and how you can use AI to adapt your messages, experiment with unique personalized messages for each visitor type, delve into data to understand their needs, conduct tests to identify effective messaging, and construct personalized journeys targeting specific emotional needs.
We’ll be discussing:
● Personalizing the customer journey
● Understand the emotional needs of audiences to bolster their Experience
● Have more winning variations by digging deeper into what works and for which type of personality with analytics
John Hughes, Marketing Manager - AB Tasty
Devon Boyd, Channel and Alliances Director EMEA - AB Tasty
View all Conference Programme 2023

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