Co-Located With:

Conference Programme 2023

Loading
10:00
  1. Boosting your business with unique marketing campaigns
    Customer-Centric Content & Advertising Theatre
    45 mins
    Gordon Glenister
    Gordon Glenister, Global Influencer Marketing - Gordon Glenister Ltd
    Matt Swain
    Matt Swain, Personal Branding Specialist and Author
    Kevin Tewis-Allen
    Kevin Tewis-Allen, Managing Director - Alpha Talent Group
    Natasha Worby
    Natasha Worby, Chief Executive Officer - No Filter PR
  2. Building an AI-assisted Organisation and Augmented Marketing
    Data, Analytics & Personalisation Theatre
    45 mins
    Shakia Stewart
    Shakia Stewart, Global Head of Content, Digital - British Council
    Piers Linney
    Piers Linney, Co‑Founder - Implement AI
  3. Unlocking customer retention: strategies to drive repeat ecommerce purchases and boost sales
    Keynote Theatre
    45 mins
    Jill Dvorak
    Jill Dvorak, Chief Content Officer - CommerceNext
    Nadina Guglielmetti
    Nadina Guglielmetti, Chief Customer Officer - The Vitamin Shoppe
    Sarah Holley
    Sarah Holley, Senior Brand Manager, Brand Expansion - Nestle
    Christopher Thomas-Moore
    Christopher Thomas-Moore, Chief Digital Officer - Domino's
    Sarah Wallis
    Sarah Wallis, COO - Minted
  4. How to Create a Strong Seller Strategy for your Marketplace & Dropship Platforms
    How to Create a Strong Seller Strategy for your Marketplace & Dropship Platforms
    The Digital Customer Theatre
    25 mins
    Michael Joules
    Michael Joules, Head Of Marketplaces - Pertemba
    Tom Evans
    Tom Evans, Head of Retail UK/IE & Nordics - Mirakl
  5. The CX Strategy Behind NA-KD's Rise to Become One of Europe's Top 20 Fastest Growing Companies
    The CX Strategy Behind NA-KD's Rise to Become One of Europe's Top 20 Fastest Growing Companies
    Omnichannel Theatre
    25 mins
    Emily Maddox
    Emily Maddox, Digital Growth Manager
    Çağrı Korkmaz
    Çağrı Korkmaz, CMO & Chief Strategy Officer - NA-KD
  6. Debating the value of Amazon advertising
    Future of Digital Commerce Theatre
    45 mins
    Paul Walsh
    Paul Walsh, Founder - All Things Amazon
    Ronan Kitson
    Ronan Kitson, Data Analyst - Kukoon Rugs
    Vinny O'Brien
    Vinny O'Brien, eCommerce Consultant - BDO Eaton Square
    Amy Lynch
    Amy Lynch, Senior Ecommerce Manager - Scholl’s Wellness Company
  7. Cross-Border eCommerce: Unlocking Global Growth
    Cross-Border Commerce Theatre
    45 mins
    Emma Jones
    Emma Jones, Lead - Strategic Partnerships and Alliances for Digital Commerce - Department for Business & Trade
    Deepak Anand
    Deepak Anand, GM for UK & Europe - SHOPLINE
    Ralph Aoun
    Ralph Aoun, Global Marketing Manager - Meta
    Susan Roe
    Susan Roe, International Trade Specialist - E-Commerce Trade Commission / IOE&IT
    Jennifer McCloskey
    Jennifer McCloskey, Senior Manager, Global Government Affairs and Public Policy - google
  8. Surviving the Cookie Apocalypse: Acquiring Customers in a Cookieless World
    Surviving the Cookie Apocalypse: Acquiring Customers in a Cookieless World
    Future of Digital Marketing Theatre
    25 mins
    Tomas Salfischberger
    Tomas Salfischberger, Founder & CEO - Relay42
  9. Create some Marketing Magic - Think Inside the Box
    Create some Marketing Magic - Think Inside the Box
    Campaign Management & Execution Theatre
    25 mins
    Frankki Cox
    Frankki Cox, Storytelling Technologist - Box
    Alex Osborne
    Alex Osborne, Marketing Maestro with a Twist - Box
  10. Mastering Commerce Integrations for Outstanding Shopping Experiences
    Mastering Commerce Integrations for Outstanding Shopping Experiences
    Future of CX Theatre
    25 mins
    Michael Scholz
    Michael Scholz, VP of Product and Customer Marketing - commercetools
  11. Hypercare - the first 30 days
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Annie Mamigonians
    Annie Mamigonians, CX & OpEx consultant - Formerly at Metro Bank
10:30
  1. How much should you spend to acquire new customers?
    IMRG Optimisation Theatre
    30 mins
10:35
  1. Digital transformation: JLL’s AI assisted automation project
    Campaign Management & Execution Theatre
    25 mins
    Francesco Federico
    Francesco Federico, Executive Director of Global Marketing Technology - JLL
  2. The Future of the Social Media Influencer: From virtue signalling and cancel culture to purposeful positioning and brand bravery.
    Future of Digital Marketing Theatre
    25 mins
    Em Clarkson
    Em Clarkson, Influencer, Presenter and Columnist
  3. Storytelling for ecommerce brands: what would Hemingway say to a marketer?
    Future of CX Theatre
    25 mins
    Gaston Tourn
    Gaston Tourn, Chief Marketing Officer - Curio
  4. Consumer Behaviour Trends: Strategies to Accelerate Retail Brand Growth
    Omnichannel Theatre
    25 mins
    Wizz Selvey
    Wizz Selvey, Founder - Wizz&Co
  5. Nurturing customers in a B2B environment through consistent user experience
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Andy Thorne
    Andy Thorne, Co-Founder - Factory Pattern
    Samuel Hunt
    Samuel Hunt, Co-founder / CEO - Materials Market
  6. Gen AI revolutionising the retail industry
    The Digital Customer Theatre
    25 mins
    Pedro Ramos
    Pedro Ramos, Head of Ecommerce - Havas Market
    Kaustav Bhattacharya
    Kaustav Bhattacharya, Chief Technology Officer - Inviqa
10:55
  1. How Wickes used data to transform the way consumers and tradespeople shop
    How Wickes used data to transform the way consumers and tradespeople shop
    Data, Analytics & Personalisation Theatre
    25 mins
    Robin Jung
    Robin Jung, Business Director - Deployteq
    Sophie Broughton
    Sophie Broughton, Account Director of Wickes - Team ITG
  2. The Ecommerce platform for unique organisations, with one-of-a-kind products
    The Ecommerce platform for unique organisations, with one-of-a-kind products
    Future of Digital Commerce Theatre
    25 mins
    Peter Fellows
    Peter Fellows, Senior Commerce Specialist, EMEA - Sitecore
    George Smith
    George Smith, Regional Managing Director - Horizontal
  3. Unlocking Success: How Product Information Management Powers Pandora's Global Retail Growth
    Cross-Border Commerce Theatre
    25 mins
    Gretar Thorsteinsson
    Gretar Thorsteinsson, Lead Product Manager - Pandora
    Karl Morgan
    Karl Morgan, Regional Sales Manager UK&I - inRiver
  4. AI unleashed - Transforming brands with media asset intelligence
    AI unleashed - Transforming brands with media asset intelligence
    Customer-Centric Content & Advertising Theatre
    25 mins
    Richard Wilson
    Richard Wilson, Co-Founder & CEO - MedialakeAI
    Adrian Goris
    Adrian Goris, CTO and Head of Product - MedialakeAI
11:00
  1. Long Live Email: why email is not dead and how to use it to engage customers and sell more
    Long Live Email: why email is not dead and how to use it to engage customers and sell more
    Keynote Theatre
    45 mins
    Jim Rudall
    Jim Rudall, Head of EMEA - Intuit Mailchimp
    Renata Rocha
    Renata Rocha, Head of Customer Acceleration-EMEA - Shopify
    Lauren Boyton
    Lauren Boyton, Head of Customer Experience - StrategiQ Marketing
11:10
  1. How Pasta Evangelists captured the hearts (and bellies) of foodies across the UK
    How Pasta Evangelists captured the hearts (and bellies) of foodies across the UK
    Future of Digital Marketing Theatre
    25 mins
    Megan Kealey
    Megan Kealey, Customer Success Manager - Klaviyo
    Angharad Exley
    Angharad Exley, Senior Marketing Manager - Pasta Evangelists
  2. How to deliver the right message at the right time: a step by step guide to accelerating your customer experiences
    How to deliver the right message at the right time: a step by step guide to accelerating your customer experiences
    Future of CX Theatre
    25 mins
    Anish Chadda
    Anish Chadda, VP of Product - MessageBird
  3. How Product Experiences Drive Your Commercial Goals
    How Product Experiences Drive Your Commercial Goals
    Omnichannel Theatre
    25 mins
    Angus Hayman
    Angus Hayman, Senior Strategy Consultant - Akeneo: The Product Experience Company
  4. 0 to 1 Million (downloads): Revolutionizing the digital customer experience at PUMA
    0 to 1 Million (downloads): Revolutionizing the digital customer experience at PUMA
    The Digital Customer Theatre
    25 mins
    Michael Merrill
    Michael Merrill, Director of Engineering - Formidable
    Robert Walker
    Robert Walker, Engineering Manager - Formidable
  5. The Marketing Gold Rush: Capitalising on personalisation and structured data with Pimcore
    The Marketing Gold Rush: Capitalising on personalisation and structured data with Pimcore
    Campaign Management & Execution Theatre
    25 mins
    Rogier Hosman
    Rogier Hosman, Chief Marketing Officer - Youwe
    Henk Mensinga
    Henk Mensinga, Product Information Management Consultant - PIMcore
  6. Online Shoppers Aren’t Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
    Online Shoppers Aren’t Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Caroline Varga
    Caroline Varga, Head of Uber Direct, UK & Ireland - Uber Direct
11:30
  1. Perfection over progress: When purpose becomes a problem
    Customer-Centric Content & Advertising Theatre
    25 mins
    Scott Somerville
    Scott Somerville, Chief Marketing Officer - E.ON U.K.
  2. Re-branding with purpose: Boosting CX and ultimately UX
    Data, Analytics & Personalisation Theatre
    25 mins
    Jennifer Shanks
    Jennifer Shanks, Head of Marketing and Communications - Projects at Wood
  3. Session details to follow
    Customer-Centric Content & Advertising Theatre
    25 mins
  4. Web 2 to Web 3: what does a generative AI ecommcerce world look like?
    Future of Digital Commerce Theatre
    25 mins
    Graham Cooke
    Graham Cooke, Author - The End of Business as Usual
  5. Optimising your global D2C ecommerce strategy to drive growth: How to cater to local preferences and maximise profitability
    Cross-Border Commerce Theatre
    25 mins
    Richard Wilson
    Richard Wilson, Ecommerce Manager – Wimbledon - The All England Lawn Tennis Club (Championships) Limited
11:45
  1. Rapid growth + engagement: How to build a bigger, better brand audience
    Campaign Management & Execution Theatre
    25 mins
    Jazmin Beale
    Jazmin Beale, Head of Marketing and Brand - Queen Elizabeth Olympic Park
  2. Going from zero to £1m: Things I've learnt creating something from nothing
    Future of Digital Marketing Theatre
    25 mins
    Laura Riches
    Laura Riches, Co-Founder and Former Marketing Director - Laylo and Naked Wines
  3. Reimagining customer experience: taking digital customer engagement to new levels in the US wine industry
    Future of CX Theatre
    25 mins
    Danielle Diliberti
    Danielle Diliberti, CEO & Co-Founder of Sommsation - MACH Alliance Advisory Board
  4. How to win with the connected customer experience
    The Digital Customer Theatre
    25 mins
    Debbie Ellison
    Debbie Ellison, Global Chief Digital Officer - VMLY&R Commerce
    Emma Watkinson
    Emma Watkinson, CEO & Co-Founder - SilkFred
  5. Joining the dots between channels: payment optimisation and orchestration
    Omnichannel Theatre
    25 mins
    Mark Beresford
    Mark Beresford, Director - Edgar, Dunn & Company
  6. Building strong partnerships between retailers and marketplaces for excellent customer service
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Paul Wilkinson
    Paul Wilkinson, Group Product Manager - Grocery Partners and Hop - Deliveroo
  7. The rise of the Product Page: Is the Home Page dead?
    IMRG Optimisation Theatre
    30 mins
12:00
  1. Supercharge your MarTech: How to innovate and excite your customers as a growing business
    Keynote Theatre
    45 mins
    Oli Barrett MBE
    Oli Barrett MBE, Co-Founder - Turn On The Subtitles
    Flavia Colombo
    Flavia Colombo, EMEA North Leader - HubSpot
    Flavilla Fongang
    Flavilla Fongang, Brand Advisor, BBC - Founder, Global Tech Advocates
    Jake Mason
    Jake Mason, Chief Marketing Officer, ScoreApp - Co-Founder, For The Creators
    Nick Dormon
    Nick Dormon, Managing Director & Founder - Echo
    Michelle Hastings
    Michelle Hastings, Head of Digital - Vodafone Business
  2. VIP Session: Women’s Networking Lunch: Building Strong Networks for Success
    Gallery Suite (N14) (N15)
    90 mins
    Katie Searles
    Katie Searles, Editor - InternetRetailing
    Sarah Wilkinson
    Sarah Wilkinson, Senior E-Commerce Director - JIMMY CHOO
    Courtney Sawatzke
    Courtney Sawatzke, Seed Associate - Active Partners
    Amy Lynch
    Amy Lynch, Senior Ecommerce Manager - Scholl’s Wellness Company
12:05
  1. How Big Bus Tours and Oban International embraced search tech to bounce back bigger and better
    How Big Bus Tours and Oban International embraced search tech to bounce back bigger and better
    Cross-Border Commerce Theatre
    25 mins
    Louise Aldridge
    Louise Aldridge, Head of Digital Marketing - BIG BUS TOURS
    Jules Bodoulé Sosso
    Jules Bodoulé Sosso, Head Of Paid Media - Oban International
  2. The Future of eCommerce: Top Trends and Strategies for Success
    The Future of eCommerce: Top Trends and Strategies for Success
    Future of Digital Commerce Theatre
    25 mins
    Chloe Thomas
    Chloe Thomas, Author and Podcast Host - eCommerce MasterPlan
    David Meakin
    David Meakin, Head of Partnerships and Solutions Engineering - SHOPLINE
    Marianne Morrison
    Marianne Morrison, Investment Director - Baaj Capital
  3. Lost Sales to Found Profits: How eCommerce Brands and Retailers Detect and Recover Lost Revenue in real-time
    Lost Sales to Found Profits: How eCommerce Brands and Retailers Detect and Recover Lost Revenue in real-time
    Data, Analytics & Personalisation Theatre
    25 mins
    Uri Strauss
    Uri Strauss, CEO - web:eyez
12:20
  1. The Intelligent Advantage: Large Language Models Redefining Marketing Decision-Making
    The Intelligent Advantage: Large Language Models Redefining Marketing Decision-Making
    Campaign Management & Execution Theatre
    25 mins
    Prof. Aleks Farseev
    Prof. Aleks Farseev, CEO - SoMin.AI
  2. Integrate Your Marketing Strategies
    Integrate Your Marketing Strategies
    Future of Digital Marketing Theatre
    25 mins
    Ann Stanley
    Ann Stanley, Founder & CEO - Anicca
  3. Growing shopper engagement and online revenue with intelligent product discovery
    Growing shopper engagement and online revenue with intelligent product discovery
    Future of CX Theatre
    25 mins
    Andy Mallinson
    Andy Mallinson, Managing Director, UK & Nordics - Nosto
    Phil Gregory
    Phil Gregory, Regional Head of Customer Experience | UK & Nordics - Nosto
    Monique Green
    Monique Green, eCommerce Manager - CASIO
    Kevin Rowlands
    Kevin Rowlands, Senior Ecommerce Growth Manager - Dermalogica
  4. How eCommerce companies can maximize subscriber success
    How eCommerce companies can maximize subscriber success
    The Digital Customer Theatre
    25 mins
    Shiri Levi Laor
    Shiri Levi Laor, Chief Operating Officer - Vindicia
  5. How 4 top brands leverage the latest eCommerce solutions
    How 4 top brands leverage the latest eCommerce solutions
    Omnichannel Theatre
    25 mins
    Alexander Shepherd
    Alexander Shepherd, Sales Director UK&I - Adobe Commerce
    Tracey Drain
    Tracey Drain, Head of Ecommerce Marketing - International HPC - Spectrum Brands, Inc
    Jason Cort
    Jason Cort, Director Of Product Planning and Marketing - Sharp
    Sue Stephenson
    Sue Stephenson, Formerly Head of Online Platform - Science in Sport
    Sean Newmarch
    Sean Newmarch, Global E-Commerce Director - Farrow & Ball
  6. The CX Gap You Might Have Overlooked
    The CX Gap You Might Have Overlooked
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Kerry Sanders
    Kerry Sanders, VP Market Development - EFI
12:40
  1. Creating full funnel value: How brands can utilise their data to personalise content for consumers
    Data, Analytics & Personalisation Theatre
    25 mins
    James Sharman
    James Sharman, Northern Europe Digital Acceleration Lead - Haleon
    Ellie Webster
    Ellie Webster, Senior Digital Manager (Expert Marketing) - Haleon
  2. Content that connects - how to avoid deaf ears!
    Future of Digital Commerce Theatre
    25 mins
    Yolanda Valery
    Yolanda Valery, Digital Engagement Strategy Consultant - Ocado Group
    Gabriela Torres
    Gabriela Torres, Audience Development Lead - Sky
  3. Going global: How to build an international customer base
    Cross-Border Commerce Theatre
    25 mins
    Adam Clarke
    Adam Clarke, Managing Director - Reload Digital
    Samantha Gibb
    Samantha Gibb, Head of PR & Digital Communications EMEA - NEW ERA
12:55
  1. The Future of Digital Marketing
    Future of Digital Marketing Theatre
    25 mins
    Dr Dave Chaffey
    Dr Dave Chaffey, Co-Founder - Smart Insights
  2. How to superpower your B2B brand experience
    Future of CX Theatre
    25 mins
    Nick Hague
    Nick Hague, Author/Director/Podcast Host - B2B International/ The B2B Insights Podcast
  3. Why customer first is essential for commerce success
    The Digital Customer Theatre
    25 mins
    Julie Austin
    Julie Austin, Chief Digital Officer - Wunderman Thompson Commerce
  4. Using omnichannel enablers to building a winning ecommerce offer
    Omnichannel Theatre
    25 mins
    Miya Knights
    Miya Knights, Author, Consultant and Publisher - Retail Technology Magazine
  5. Data as the catalyst to improve post-purchase experience
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Pedro Ramos
    Pedro Ramos, Head of Ecommerce - Havas Market
    David Howlett
    David Howlett, Data Solutions Architect - Search Laboratories
  6. Online communities: The three elements to successful building and partnerships
    Campaign Management & Execution Theatre
    25 mins
    Claire Ferreira
    Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing
13:00
  1. How to come out on top this Black Friday…
    IMRG Optimisation Theatre
    30 mins
13:15
  1. How first-party data analysis powers personalisation and individualisation
    How first-party data analysis powers personalisation and individualisation
    Data, Analytics & Personalisation Theatre
    25 mins
    James Alty
    James Alty, Founder and Managing Director - Apteco
  2. Drive incremental growth on Amazon with the Amazon Marketing Cloud
    Drive incremental growth on Amazon with the Amazon Marketing Cloud
    Future of Digital Commerce Theatre
    25 mins
    Mark James
    Mark James, Senior Director, EMEA - Perpetua
  3. Cultivating Global Success: The Power of Data Driven Customer Journey and Service Excellence
    Cultivating Global Success: The Power of Data Driven Customer Journey and Service Excellence
    Cross-Border Commerce Theatre
    25 mins
    Dirk Westdijk
    Dirk Westdijk, Consultant & Founder - Coffee no Sugar Consultancy
    Ankit Sharma
    Ankit Sharma, Lead Strategist, Digital Analytics and Data Science - eClerx
13:30
  1. Unlock e-commence success: 3 proven ways to optimise ROI on your investments
    Unlock e-commence success: 3 proven ways to optimise ROI on your investments
    Future of Digital Marketing Theatre
    25 mins
    Mårten Bokedal
    Mårten Bokedal, Field Marketing Director - Global Field Marketing, Optimizely
  2. The story of Candy Kittens
    Keynote Theatre
    45 mins
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Jamie Laing
    Jamie Laing, Co-Founder - Candy Kittens
    Edward Williams
    Edward Williams, Co-Founder - Candy Kittens
  3. Optimising Brand Optics: A Collaborative Approach to Boosting Duncan & Todd's Customer Acquisition Potential with Feedback
    Optimising Brand Optics: A Collaborative Approach to Boosting Duncan & Todd's Customer Acquisition Potential with Feedback
    Future of CX Theatre
    25 mins
    Cheryl Smith
    Cheryl Smith, Marketing Manager - Duncan & Todd
    James Heery
    James Heery, SMB & CX Account Executive - Reputation
  4. Cracking the Code: Selecting the Ideal B2B E-Commerce Platform for Your Business
    Cracking the Code: Selecting the Ideal B2B E-Commerce Platform for Your Business
    The Digital Customer Theatre
    25 mins
    Dan Cox
    Dan Cox, Enterprise Account Executive - Sana Commerce
  5. Moonpig Case Study: Unlocking the Future of Personalised eCommerce With a Modernised Tech Stack
    Moonpig Case Study: Unlocking the Future of Personalised eCommerce With a Modernised Tech Stack
    Omnichannel Theatre
    25 mins
    Suchema Oyetey
    Suchema Oyetey, VP of Engineering - Moonpig
    Michael Scholz
    Michael Scholz, VP of Product and Customer Marketing - commercetools
  6. From Store to Door: How Harrods Deliver Exceptional Brand Experience to Customers
    From Store to Door: How Harrods Deliver Exceptional Brand Experience to Customers
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Steve Sneath
    Steve Sneath, Sales Director - Intersoft
    Mitul Shah
    Mitul Shah, Delivery General Manager - Harrods
  7. Your conversion strategy’s secret weapon
    Your conversion strategy’s secret weapon
    Campaign Management & Execution Theatre
    25 mins
    Nick Sibley
    Nick Sibley, Senior Global Product Marketing Manager - Siteimprove LTD
13:50
  1. Make data your greatest asset: Drive performance in traditional industries
    Data, Analytics & Personalisation Theatre
    25 mins
    Chris Kelly
    Chris Kelly, Head of Marketing - John D Wood & Co.
  2. The power of an in-house agency: Unleashing potential through people, processes, and passion
    Customer-Centric Content & Advertising Theatre
    25 mins
    Julia Arenson
    Julia Arenson, Head of Creative Operations - Specsavers
  3. Creative commerce: how to fuel growth in the omnichannel world
    Future of Digital Commerce Theatre
    25 mins
    Michelle Whelan
    Michelle Whelan, Joint UK CEO, VMLY&R - UK CEO, VMLY&R Commerce
    Tony Miller
    Tony Miller, Marketing Leader and CMO (Former Weight Watchers, The Walt Disney Company)
  4. Taking an established brand to new markets
    Cross-Border Commerce Theatre
    25 mins
    Alexander Toft
    Alexander Toft, Director - New Markets & Ventures - Moonpig
14:00
  1. VIP Session: 10 steps to build your personal brand
    Gallery Suite (N14) (N15)
    90 mins
    Wizz Selvey
    Wizz Selvey, Founder - Wizz&Co
  2. Struggling to improve your conversion rate?
    IMRG Optimisation Theatre
    30 mins
14:05
  1. Panel debate: D2C all at sea on lifetime value
    Future of Digital Marketing Theatre
    45 mins
    Branwell Johnson
    Branwell Johnson, Director of Content - Propeller Group
    Natasha Dabell
    Natasha Dabell, CRM Manager - Percival
    Nora Zukauskaite
    Nora Zukauskaite, Global Marketing Director - Ciaté London, Lottie London and Skin Proud
    Claire Ferreira
    Claire Ferreira, Founder and Chief Marketing Officer - Mums in Marketing
    Tom McGirr
    Tom McGirr, Executive Strategy Director - The Wild, Jungle Creations
  2. Influencer panel discussion: How influencers can help build new audiences for your brand
    Campaign Management & Execution Theatre
    45 mins
    Gordon Glenister
    Gordon Glenister, Global Influencer Marketing - Gordon Glenister Ltd
    Dan Thomas
    Dan Thomas, Influencer and Entrepreneur - IG Growth and Marketing  
    Jane Malyon
    Jane Malyon, Tiktok Influencer - Cream Teas
    Remy Beaumont
    Remy Beaumont, Founder & CEO - GEN Z MEDIA
  3. Amazon is 50% of Online Sales - Succeeding on Amazon by beating the algorithm
    Future of CX Theatre
    25 mins
    Paul Walsh
    Paul Walsh, Founder - All Things Amazon
  4. Making gifting season culturally inclusive
    The Digital Customer Theatre
    45 mins
    Christopher Kenna
    Christopher Kenna, CEO North America - Brand Advance Group
    Debbie Ellison
    Debbie Ellison, Global Chief Digital Officer - VMLY&R Commerce
    Charlene Overend
    Charlene Overend, Head of Partnerships - Purple
  5. Creating a sustainable enterprise that customers will consciously choose to purchase from
    Omnichannel Theatre
    45 mins
    Paul Davies
    Paul Davies, Managing Partner - Econsultancy
    Cally Russell
    Cally Russell, CEO and Co-Founder - Unfolded
    Simon Payne
    Simon Payne, Co-Founder - SoleResponsibility
    Thomas Panton
    Thomas Panton, Founder & CEO - Canopey
  6. The returns system is broken: how will it change in 2023/24?
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    45 mins
    Katie Searles
    Katie Searles, Editor - InternetRetailing
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
    Don Magrane
    Don Magrane, Founder - Skins Golf
14:25
  1. The Increasing Value of a Website Session
    The Increasing Value of a Website Session
    Customer-Centric Content & Advertising Theatre
    25 mins
    Greg Landon
    Greg Landon, Events Manager - Leadoo
  2. Staying ahead of the technical innovations that can really mess with your marketing performance.
    Staying ahead of the technical innovations that can really mess with your marketing performance.
    Data, Analytics & Personalisation Theatre
    25 mins
    Ann Stanley
    Ann Stanley, Founder & CEO - Anicca
  3. La Perla & BigCommerce - The end of one-size-fits-all ecommerce
    La Perla & BigCommerce - The end of one-size-fits-all ecommerce
    Future of Digital Commerce Theatre
    25 mins
    Lee Longhurst
    Lee Longhurst, Head of eCommerce Development - La Perla
    Mark Adams
    Mark Adams, SVP & GM, EMEA - BigCommerce
  4. 5 effective ways to increase online revenue at e-retail
    5 effective ways to increase online revenue at e-retail
    Cross-Border Commerce Theatre
    25 mins
    Peter Laughton
    Peter Laughton, Founder & CEO - eebz
    Sam Adams
    Sam Adams, Sales Director - eebz
14:30
  1. Embracing agile: Adapt to buyer behaviour, and meet consumer expectation, at pace
    Keynote Theatre
    45 mins
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
14:40
  1. 4 trends shaping the future of marketing
    4 trends shaping the future of marketing
    Future of CX Theatre
    25 mins
    Frank Brooks
    Frank Brooks, Head of EMEA Marketing - dotdigital
15:00
  1. A retail revolution: Attract and retain customers by optimising CX and the customer journey
    Data, Analytics & Personalisation Theatre
    25 mins
    Allegra Ziletti
    Allegra Ziletti, Global Head of Consumer Engagement - Triumph
  2. Content marketing in tech: How to get your content seen by the right audience
    Customer-Centric Content & Advertising Theatre
    25 mins
    Gavin Jordan
    Gavin Jordan, Open Mic Publishing Manager - The Drum
  3. The Brain's Secret to Success: How to Use Neuroscience to Create Content That Converts
    The Brain's Secret to Success: How to Use Neuroscience to Create Content That Converts
    Campaign Management & Execution Theatre
    25 mins
    Harry Sumner
    Harry Sumner, Head of SEO and Content - Roast
  4. Continuous Publishing- modern content supply chain for cross border commerce
    Continuous Publishing- modern content supply chain for cross border commerce
    Future of Digital Marketing Theatre
    25 mins
    Neil Kuschel
    Neil Kuschel, Board Advisor - Global-e
    David Meakin
    David Meakin, Head of Partnerships and Solutions Engineering - SHOPLINE
    Kevin Ross
    Kevin Ross, Head of Global Partnerships - Jonckers
    Jim Herbert
    Jim Herbert, CEO - Patchworks
  5. Mastering the Art of Hybrid Business Models: A Retailer's Guide to Profitable Marketplaces
    Mastering the Art of Hybrid Business Models: A Retailer's Guide to Profitable Marketplaces
    The Digital Customer Theatre
    25 mins
    Nikki Lovell
    Nikki Lovell, UK Country Manager - OCTOPIA
  6. Doing Good with Buy Now, Pay Later - How supporting B2B eCommerce helps all businesses succeed
    Doing Good with Buy Now, Pay Later - How supporting B2B eCommerce helps all businesses succeed
    Omnichannel Theatre
    25 mins
    Roger De'Ath
    Roger De'Ath, Managing Director, UK - Mondu.ai
  7. Fundraising 101: How to raise capital successfully for your business
    Future of Digital Commerce Theatre
    25 mins
    Courtney Sawatzke
    Courtney Sawatzke, Seed Associate - Active Partners
  8. Automating Payment Operations The Low Code Way
    Cross-Border Commerce Theatre
    25 mins
    Martin Koderisch
    Martin Koderisch, Principal - Edgar, Dunn & Company
  9. Delivering industry leading customer experience on a shoestring
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Matthew Goddard
    Matthew Goddard, Managing director - Decorating Centre Online
15:15
  1. What role will AI have in retail?
    Future of CX Theatre
    45 mins
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
    Sarah Wilkinson
    Sarah Wilkinson, Senior E-Commerce Director - JIMMY CHOO
    James Kearns
    James Kearns, Managing Director - T.M. Lewin
    Aidan Connor
    Aidan Connor, Chief Technology Officer - ASPREY
  2. Are you strategising growth this year?
    IMRG Optimisation Theatre
    30 mins
15:30
  1. Reimagining retail infrastructure: Lessons to stay nimble, reduce costs and be prepared for tomorrow’s innovations... today
    Reimagining retail infrastructure: Lessons to stay nimble, reduce costs and be prepared for tomorrow’s innovations... today
    Keynote Theatre
    45 mins
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Deann Evans
    Deann Evans, Managing Director, EMEA - Shopify
    Peyman Naeini
    Peyman Naeini, Chief Technology Officer - MINT VELVET
15:35
  1. Marketing measurement: The CMO effectiveness toolkit
    Campaign Management & Execution Theatre
    25 mins
    Ian Gibbs
    Ian Gibbs, Director of Insight and Planning - Data and Marketing Association (DMA)
  2. Fireside chat: Gousto, a data company that loves food?
    Future of Digital Marketing Theatre
    25 mins
    Dal Bamford
    Dal Bamford, Chief Customer Officer - Bento Tech
    Shaun Pearce
    Shaun Pearce, Chief Technology Officer - GOUSTO
  3. Uplifting Your Audience Relationships with Content, Personalization and AI.
    Uplifting Your Audience Relationships with Content, Personalization and AI.
    Customer-Centric Content & Advertising Theatre
    25 mins
    Alexander Shumarski
    Alexander Shumarski, Product Marketing Manager - Senior Progress Software
  4. How Dyno used AI to double their internet sales in 3 months
    How Dyno used AI to double their internet sales in 3 months
    Data, Analytics & Personalisation Theatre
    25 mins
    Mark Taylor
    Mark Taylor, CEO - Automated Analytics Ltd
  5. The rise of ecommerce: from dot to dominance and where it's going next
    The Digital Customer Theatre
    25 mins
    Paul Davies
    Paul Davies, Managing Partner - Econsultancy
    James Roper
    James Roper, Author - Rise of eCommerce: From Dot to Dominance
  6. Five Strategies to Grow LTV
    Five Strategies to Grow LTV
    Future of Digital Commerce Theatre
    25 mins
    Lindy Crea
    Lindy Crea, Vice President, Partnerships - Recharge
  7. An industry in transition: How delivery innovations enable scaling in challenging times.
    An industry in transition: How delivery innovations enable scaling in challenging times.
    Cross-Border Commerce Theatre
    25 mins
    John Nolan
    John Nolan, Managing Director UK - Seven Senders
  8. The cost of basket abandonment in an age of customer intolerance
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Richard Lim
    Richard Lim, CEO - Retail Economics
16:10
  1. Value based bidding: Using customer propensity modelling
    Data, Analytics & Personalisation Theatre
    25 mins
    Antonio Lima
    Antonio Lima, Principal Data Analyst - Cazoo
  2. A Richer Customer Experience: The New Frontier of Mobile Messaging
    A Richer Customer Experience: The New Frontier of Mobile Messaging
    Campaign Management & Execution Theatre
    25 mins
    Rew Golding
    Rew Golding, Senior Director of Product and Product Marketing - Upland Software
  3. Where Next for AdTech? Powering Up With Programmatic in the New Internet Age
    Where Next for AdTech? Powering Up With Programmatic in the New Internet Age
    Future of Digital Marketing Theatre
    25 mins
    Raina Roberts
    Raina Roberts, Sales Director, EMEA - StackAdapt
    John Still
    John Still, Head of Content - Exchangewire
  4. Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    Navigating the AI landscape in Content management: Seizing Opportunities, Mitigating Risks
    Future of CX Theatre
    25 mins
    Martin Michalik
    Martin Michalik, VP of Product - Kontent.ai
  5. Watch and Shop: How to sell direct through interactive video
    Watch and Shop: How to sell direct through interactive video
    The Digital Customer Theatre
    25 mins
    Brett Goodyear
    Brett Goodyear, Head of EMEA Corporate & Strategic Business - Vimeo
  6. Mastering Multichannel Marketing: From Abandoned Carts to Loyal Brand Advocates
    Mastering Multichannel Marketing: From Abandoned Carts to Loyal Brand Advocates
    Omnichannel Theatre
    25 mins
    William Hearn
    William Hearn, Sales Director EMEA - Brevo
  7. The 3 Keys to Success in eCommerce Right Now
    Future of Digital Commerce Theatre
    25 mins
    Chloe Thomas
    Chloe Thomas, Author and Podcast Host - eCommerce MasterPlan
  8. Leveraging voices of Authority on China’s Booming Social Commerce: Livestreaming Success
    Cross-Border Commerce Theatre
    25 mins
    Jack Porteous
    Jack Porteous, Client Services Director - Samarkand Global
    Jessie Han
    Jessie Han, China Account Manager - Temple Spa
  9. Customer insights: Reimagine the B2B buyer journey
    Customer-Centric Content & Advertising Theatre
    25 mins
    Antonia Wade
    Antonia Wade, Global Chief Marketing Officer - PwC
  10. Accelerating cross-border eCommerce through technology
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Ian Crauwels
    Ian Crauwels, Customs Integration Manager - AEB
10:00
  1. Crumbs! The cookieless debate
    Future of Digital Marketing Theatre
    45 mins
    Susan Raab
    Susan Raab, Managing Partner - CDP Institute
    Paul Brett
    Paul Brett, Executive Producer - Flying Tiger
    Biju Mukund
    Biju Mukund, Global Head of Data Governance - Unilever Plc
  2. AI beyond the surface-level: How AI reasons about data
    Campaign Management & Execution Theatre
    45 mins
  3. Diversity and Retail: How to Adapt Your Business to the Diverse Digital Customer
    Keynote Theatre
    45 mins
    Anna Brailsford
    Anna Brailsford, CEO - Code First Girls
    Jessica Hall
    Jessica Hall, Chief Product Officer - Just Eat Takeaway
    Karen Brown
    Karen Brown, Deputy Chief Technology Officer - Sainsbury's
    Cristina Rutgers-Astolfi
    Cristina Rutgers-Astolfi, Global Head of Analytics - IKEA Customer Support
    Kelly Coutinho
    Kelly Coutinho, Senior Director Data Science & Analytics – International - Ralph Lauren
  4. Are you sold on retail media?
    The Digital Customer Theatre
    45 mins
    Kieran Kent
    Kieran Kent, Managing director - Propeller Group
    Xavier Facon
    Xavier Facon, Global SVP Retail Product - NielsenIQ
    Rosie Houston
    Rosie Houston, Head - Boots Media Group
    Kim Ludlow
    Kim Ludlow, Head of International Retail Media Sales (EMEA & APAC) - Microsoft
    Barry Cupples
    Barry Cupples, Group CEO - talon
  5. Connected Commerce: The frictionless eCommerce experience
    Omnichannel Theatre
    45 mins
    Pedro Ramos
    Pedro Ramos, Head of Ecommerce - Havas Market
    Janis Thomas
    Janis Thomas, Managing director - Look Fabulous Forever
    Paul Floyer
    Paul Floyer, Digital Commercial Director - Nectar360 – Sainsbury’s Group
  6. The Secret Trends of E-commerce in 2023
    The Secret Trends of E-commerce in 2023
    Future of Digital Commerce Theatre
    25 mins
    Carl West
    Carl West, Sales Director UK & Ireland - Foxintelligence
    Ashleigh Bond
    Ashleigh Bond, Head of Commercial Insight - ASOS
  7. How to get the best out of your ecommerce fulfilment partner
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    45 mins
    Emma Verkaik
    Emma Verkaik, CEO - BCMPA
    Laura Ball
    Laura Ball, Marketing & Business Development Director - PHL Group Ltd
    Glenn Hayes
    Glenn Hayes, Managing Director UK & Ireland - Worldwide Logistics
  8. Omni Channel Loyalty for Retail
    Future of CX Theatre
    25 mins
    Karl Stone
    Karl Stone, Regional VP UK&I - Voyado
  9. Mind the conversation trap: How to boss cross-border payments
    Mind the conversation trap: How to boss cross-border payments
    Cross-Border Commerce Theatre
    25 mins
    Pranav Sood
    Pranav Sood, Executive General Manager - Airwallex
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
  10. From
    From "A-ha " to "Ta-da"; Bridging insight to activation
    Data, Analytics & Personalisation Theatre
    25 mins
    Umar Akhtar
    Umar Akhtar, Co-Founder & CMO - Qudo.ai
    Russell Plunkett
    Russell Plunkett, Lead Data Scientist - Qudo.ai
10:30
  1. How much should you spend to acquire new customers?
    IMRG Optimisation Theatre
    30 mins
10:35
  1. What will replace GDPR: New privacy and data regulations
    Data, Analytics & Personalisation Theatre
    25 mins
    Chris Combemale
    Chris Combemale, Chief Executive Officer - Data & Marketing Association (DMA)
  2. Utilising influencers effectively for ecommerce
    Future of CX Theatre
    25 mins
    Gordon Glenister
    Gordon Glenister, Global Influencer Marketing - Gordon Glenister Ltd
  3. Adapt, Evolve and Thrive in Digital Ambiguity
    Future of Digital Commerce Theatre
    25 mins
    Nimisha Aggarwal
    Nimisha Aggarwal, Lead Specialist Data Standards - Digital Health and Care Wales
  4. What do cross-border shoppers want from UK retailers?
    Cross-Border Commerce Theatre
    25 mins
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
  5. Community Marketing. What? Why? How?
    Community Marketing. What? Why? How?
    Customer-Centric Content & Advertising Theatre
    25 mins
    Gerry Sherwood
    Gerry Sherwood, Head of Client Success - Gleanin
10:55
  1. How To Stand Out Online: Victoria Beckham on building a world-class digital customer experience
    How To Stand Out Online: Victoria Beckham on building a world-class digital customer experience
    Future of Digital Marketing Theatre
    25 mins
    Jarred Young
    Jarred Young, VP of Sales - Maropost
    Namor Walker
    Namor Walker, Head of Digital Operations - VICTORIA BECKHAM
  2. The future of marketing is conversational: How to better engage your customers with conversational marketing strategies
    The future of marketing is conversational: How to better engage your customers with conversational marketing strategies
    Omnichannel Theatre
    25 mins
    Daniela Birnbaum
    Daniela Birnbaum, Strategic Partner Manager - Meta
    Anish Chadda
    Anish Chadda, VP of Product - MessageBird
  3. Composable Commerce – how to avoid the glue code monster and deliver personalised shopping experiences at MACH speed
    The Digital Customer Theatre
    25 mins
    Lars Petersen
    Lars Petersen, CEO - Uniform
    Tomas A. Krag
    Tomas A. Krag, CTO - NoA Ignite Denmark
    Małgorzata Radkiewicz
    Małgorzata Radkiewicz, E-commerce strategist - NoA Ignite Poland
  4. Driving marketing efficiency, impact, and innovation with AI
    Driving marketing efficiency, impact, and innovation with AI
    Campaign Management & Execution Theatre
    25 mins
    Stephanie Sosa
    Stephanie Sosa, Group Manager, Product Marketing - AirTable
  5. Creating personalised return experiences that drive loyalty and cut costs
    Creating personalised return experiences that drive loyalty and cut costs
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Samir Kamnani
    Samir Kamnani, Sr. Product Marketing Manager - Loop
11:00
  1. The story behind Mr & Mrs Smith: growth through ecommerce, sustainability and focused leadership
    Keynote Theatre
    45 mins
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Tamara Lohan
    Tamara Lohan, Founder & CEO - MR & MRS SMITH
  2. VIP Session: 10 steps to build your personal brand
    Gallery Suite (N14) (N15)
    90 mins
    Wizz Selvey
    Wizz Selvey, Founder - Wizz&Co
11:10
  1. Practical Uses for AI in Marketing
    Practical Uses for AI in Marketing
    Future of CX Theatre
    25 mins
    Ricardas Montvila
    Ricardas Montvila, VP Global Strategy - MAPP
  2. Insights from a founder: Scaling modern fashion eCommerce from 0 to 5 billion in 9 years
    Insights from a founder: Scaling modern fashion eCommerce from 0 to 5 billion in 9 years
    Future of Digital Commerce Theatre
    25 mins
    Tarek Müller
    Tarek Müller, Founder & Co-CEO - ABOUT YOU
  3. Harnessing big-data driven best practices to accelerate D2C cross-border ecommerce growth: How brands can optimise their international online strategy and stay agile with market trends
    Harnessing big-data driven best practices to accelerate D2C cross-border ecommerce growth: How brands can optimise their international online strategy and stay agile with market trends
    Cross-Border Commerce Theatre
    25 mins
    Max O'Brien
    Max O'Brien, Sales Director UK Middle East - Global-e
  4. Rethinking Third-Party Data Across The Customer Lifecycle
    Rethinking Third-Party Data Across The Customer Lifecycle
    Data, Analytics & Personalisation Theatre
    25 mins
    Brendan Abbott
    Brendan Abbott, Digital & Partnerships Director - Experian
  5. D-Pads and Deep Pans
    D-Pads and Deep Pans
    Customer-Centric Content & Advertising Theatre
    25 mins
    Bhavik Patel
    Bhavik Patel, Director of Experimentation and Analytics - LeanConvert
    Tina Patel
    Tina Patel, Analytics & Optimisation Manager - Sony PlayStation
    Stuart Jones
    Stuart Jones, Head of Digital Product - DOMINOS
    Stuart Nelson
    Stuart Nelson, Client Services Director - LeanConvert
11:30
  1. Renew, refresh and recycle: Turn social media into partnerships
    Future of Digital Marketing Theatre
    25 mins
    Roberta Cianetti
    Roberta Cianetti, Director, Social Operations and Global Partnerships Strategy - Condé Nast
  2. Movie marketing: Everything you need to know…
    Campaign Management & Execution Theatre
    25 mins
    Paul Brett
    Paul Brett, Executive Producer - Flying Tiger
  3. Keeping your customers happy with personalised, accessible and AI-driven experiences
    The Digital Customer Theatre
    25 mins
    Steve Pimblett
    Steve Pimblett, Chief Data Officer - The Very Group
    Aditya Kalia
    Aditya Kalia, Senior AVP - EXL
  4. What is Omnichannel optimisation and why is it the most important thing you'll do this year?
    Omnichannel Theatre
    25 mins
    Dan Saunders
    Dan Saunders, Head of Performance Marketing - Evergreen Finance London
  5. Generating recurring revenue through focusing on post-purchase customer experience
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Andre De Gaye
    Andre De Gaye, New Business Manager - Charle Agency
    Luke Lench
    Luke Lench, Digital Design Manager - RNLI
    Benjamin Atley
    Benjamin Atley, Membership Lead - Charle Agency
11:45
  1. Privacy’s playground: Why protecting children’s data is everyone’s concern
    Data, Analytics & Personalisation Theatre
    25 mins
    Susan Raab
    Susan Raab, Managing Partner - CDP Institute
  2. Influencer insights: From B2C, to BSB and employee advocacy
    Customer-Centric Content & Advertising Theatre
    25 mins
    Gordon Glenister
    Gordon Glenister, Global Influencer Marketing - Gordon Glenister Ltd
  3. Navigating Cross-Border Marketplaces
    Navigating Cross-Border Marketplaces
    Cross-Border Commerce Theatre
    25 mins
    Dexter Van Hofwegen
    Dexter Van Hofwegen, Director of Sales EMEA - ChannelEngine
  4. Using Computer Vision to Create Unique Product Recommendations
    Future of Digital Commerce Theatre
    25 mins
    Dino Bernicchi
    Dino Bernicchi, AI Strategy Consultant - independent
  5. Creative Commerce: How to build brands through the power of new customer experiences.
    Future of CX Theatre
    25 mins
    Tom Moore
    Tom Moore, UK Head of Commerce - VMLY&R
    Marco Bezerra
    Marco Bezerra, UK Executive Creative Director - VMLY&R Commerce
  6. The rise of the Product Page: Is the Home Page dead?
    IMRG Optimisation Theatre
    30 mins
12:00
  1. AI: The Secret Key to Enhanced Potential in Ecommerce
    Keynote Theatre
    45 mins
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Karl Lillrud
    Karl Lillrud, eCommerce Expert & 2x TEDx Speaker - W.E. TOP Speakers
12:05
  1. How Product Experiences Drive Your Commercial Goals
    How Product Experiences Drive Your Commercial Goals
    Omnichannel Theatre
    25 mins
    Angus Hayman
    Angus Hayman, Senior Strategy Consultant - Akeneo: The Product Experience Company
  2. From Browsing to Buying: How EE use Search to deliver an intuitive user experience
    From Browsing to Buying: How EE use Search to deliver an intuitive user experience
    The Digital Customer Theatre
    25 mins
    Carl Standertskjold
    Carl Standertskjold, Senior Field & Partner Marketing Manager - Algolia
    David McDonald
    David McDonald, Digital Product Director - BT
  3. How much is your Google Shopping bounce rate costing you?
    How much is your Google Shopping bounce rate costing you?
    Campaign Management & Execution Theatre
    25 mins
    Liam Patterson
    Liam Patterson, CEO & Co-Founder - Bidnamic
  4. Digital Marketing Revolution: How to Implement 2033's Best Practices Today
    Digital Marketing Revolution: How to Implement 2033's Best Practices Today
    Future of Digital Marketing Theatre
    25 mins
    Dimitrios Rokos
    Dimitrios Rokos, CCO - WayMore
  5. The role of tailored fulfilment in enhancing the customer experience and growing your ecommerce business.
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Simon Vincent
    Simon Vincent, Co-Founders & Director - Fidelity Fulfilment
12:20
  1. How AI services can accelerate growth for the Enterprise, with Adobe Commerce
    How AI services can accelerate growth for the Enterprise, with Adobe Commerce
    Future of Digital Commerce Theatre
    25 mins
    Shaun McCran
    Shaun McCran, Head of Product Marketing - Adobe Commerce
  2. Modern Localisation for Modern Content Supply Chains
    Modern Localisation for Modern Content Supply Chains
    Cross-Border Commerce Theatre
    25 mins
    Kevin Ross
    Kevin Ross, Head of Global Partnerships - Jonckers
    John Muir
    John Muir, Founder - Grow Digital
    Nicola Meinders
    Nicola Meinders, Global Marketing Director - Jonckers
  3. Not hitting your marketing targets? Addressing the marketing myths that might be holding you back.
    Not hitting your marketing targets? Addressing the marketing myths that might be holding you back.
    Data, Analytics & Personalisation Theatre
    25 mins
    Rachael Kotadia
    Rachael Kotadia, Marketing Director - RedEye
    Danni Hunt
    Danni Hunt, Head of Multi-Channel Campaigns - RedEye
  4. ChatGPT + LinkedIn = Social Selling Success
    Customer-Centric Content & Advertising Theatre
    25 mins
    Heather Murray
    Heather Murray, Director - Beesting Digital
  5. CX Personalisation with AI
    CX Personalisation with AI
    Future of CX Theatre
    25 mins
    John Hughes
    John Hughes, Senior Partner Marketing Manager - AB Tasty
    Devon Boyd
    Devon Boyd, Channel and Alliances Director EMEA - AB Tasty
12:40
  1. A dynamic journey: The role of social media in the consumer journey
    Future of Digital Marketing Theatre
    25 mins
    Alvin Gunputh
    Alvin Gunputh, Social Media Lead - Thredd
  2. The Power of TikTok Shop: shaping the future of social commerce
    The Digital Customer Theatre
    25 mins
    Shahriyar Hassan
    Shahriyar Hassan - TikTok Shop
    Amanda Uduku
    Amanda Uduku - TikTok Shop
  3. Next Generation D2C and Omni-Channel Digital Experiences
    Omnichannel Theatre
    25 mins
    Anjali Subburaj
    Anjali Subburaj, Ambassador - MACH Alliance
  4. Automation spotlight: Content personalisation at the Financial Times (FT)
    Campaign Management & Execution Theatre
    25 mins
    Samantha Lewis-Williams
    Samantha Lewis-Williams, Head of Marketing Automation - Financial Times
  5. Managing returns cost-effectively
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Clare Bottle
    Clare Bottle, CEO - UKWA
12:55
  1. Your ULTIMATE guide: What’s new in customer data management
    Data, Analytics & Personalisation Theatre
    25 mins
    David Raab
    David Raab, Founder - CDP Institute
  2. Social spotlight: How to sell cereal on LinkedIn
    Customer-Centric Content & Advertising Theatre
    25 mins
    John Thornton
    John Thornton, Senior Creative - SURREAL
  3. Going composable
    Future of CX Theatre
    25 mins
    Renato Cason
    Renato Cason, Chief Technology Officer - Lampoo
  4. Bringing sustainable activewear to the masses: the growth journey of TALA
    Future of Digital Commerce Theatre
    25 mins
    Nick Evans
    Nick Evans, Managing Partner - Active Partners
    Morgan Fowles
    Morgan Fowles, CEO - TALA
  5. Leveraging voices of authority on China’s booming social commerce
    Cross-Border Commerce Theatre
    25 mins
    Jack Porteous
    Jack Porteous, Client Services Director - Samarkand Global
13:00
  1. How to come out on top this Black Friday…
    IMRG Optimisation Theatre
    30 mins
13:15
  1. Take your CX to the next level: How to improve customer satisfaction across all channels
    Take your CX to the next level: How to improve customer satisfaction across all channels
    Campaign Management & Execution Theatre
    25 mins
    Benjamin Honorato
    Benjamin Honorato, Solutions Engineer - SurveyMonkey
  2. Integrate Your Marketing Strategies.
    Integrate Your Marketing Strategies.
    Future of Digital Marketing Theatre
    25 mins
    Ann Stanley
    Ann Stanley, Founder & CEO - Anicca
  3. Harnessing the Power of AI/ML: Transforming Data and Experience Management in the Digital Age
    Harnessing the Power of AI/ML: Transforming Data and Experience Management in the Digital Age
    Omnichannel Theatre
    25 mins
    Bernd Dultinger
    Bernd Dultinger, Head of Channels & Alliances - PIMcore
  4. Eternal Sunshine of the Shopper's Mind: A Mats&Axel Show
    Eternal Sunshine of the Shopper's Mind: A Mats&Axel Show
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Mats Fischerström
    Mats Fischerström, E-Commerce Evangelist - nShift
    Axel Lindgren
    Axel Lindgren, E-Commerce Evangelist - nShift
    Dr John Karsberg
    Dr John Karsberg, Head of Strategy and Insights - WORKSHOP
  5. Trustpilot x Henry Case Study: How One of the Most Recognisable Household Brands Harnessed Reviews To Boost Their Growth
    The Digital Customer Theatre
    25 mins
    Paul Kirby
    Paul Kirby, Enterprise Customer Success Manager - Trustpilot
    Catherine Rees
    Catherine Rees, eCommerce Manager - HENRY
13:30
  1. Improving e-commerce business performance with machine learning and human crowdsourcing
    Improving e-commerce business performance with machine learning and human crowdsourcing
    Data, Analytics & Personalisation Theatre
    25 mins
    Ranjay Ghai
    Ranjay Ghai, Regional Director for UK&I - Toloka AI
  2. How MACH propels enterprise agility and innovation
    Keynote Theatre
    45 mins
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Claire Donald
    Claire Donald, VP of Technology & Product - Moo.com
    Danielle Diliberti
    Danielle Diliberti, CEO & Co-Founder of Sommsation - MACH Alliance Advisory Board
    Matt Webb
    Matt Webb, Portfolio CTO
  3. How Space NK embraces Social Commerce for authentic experiences that drive conversion
    How Space NK embraces Social Commerce for authentic experiences that drive conversion
    Future of CX Theatre
    25 mins
    Arup Ghose
    Arup Ghose, Head of Social Commerce EMEA - Bazaarvoice
    Eleanor Middleton
    Eleanor Middleton, Senior Content Manager - SpaceNK
    Lizzie Tovell
    Lizzie Tovell, Product Manager - SpaceNK
  4. How payment evolution is driving customer experience: what this means for your ecommerce strategy and growth ambitions
    How payment evolution is driving customer experience: what this means for your ecommerce strategy and growth ambitions
    Future of Digital Commerce Theatre
    25 mins
    Alpesh Manji
    Alpesh Manji, Head of Product Solutions & Experience - Barclaycard Payments
    Harshna Cayley
    Harshna Cayley, Head of Online Payments - Barclaycard Payments
    Scarlett Reeves
    Scarlett Reeves, Head of Brand and Marketing - Aero Commerce
    Lynsey Verrillo
    Lynsey Verrillo, Head of Enabler & Small Business, Europe - Visa Europe
  5. Uplifting Your Audience Relationships with Content, Personalization and AI.
    Uplifting Your Audience Relationships with Content, Personalization and AI.
    Customer-Centric Content & Advertising Theatre
    25 mins
    Alexander Shumarski
    Alexander Shumarski, Product Marketing Manager - Senior Progress Software
  6. Navigating Global Commerce, Disruptive Localization Technologies, and AI
    Navigating Global Commerce, Disruptive Localization Technologies, and AI
    Cross-Border Commerce Theatre
    25 mins
    Simone Bohnenberger PhD
    Simone Bohnenberger PhD, Chief Product Officer - Phrase
    Robert Shaw BSc
    Robert Shaw BSc, Senior Manager – Localization - TripAdvisor
    Riccardo Cocco
    Riccardo Cocco, Localization Director - TripAdvisor
13:50
  1. #Trending: How to forecast, interpret and deploy trends online
    Future of Digital Marketing Theatre
    25 mins
    Sara McCorquodale
    Sara McCorquodale, CEO & Founder - CORQ
  2. How to manage rapid eCommerce growth that is integrated with your store offering
    Omnichannel Theatre
    25 mins
    Andrew Ostcliffe
    Andrew Ostcliffe, Head of E-commerce & Retail Innovation - oxfam
  3. The impact of packaging on supply chain
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    Lois Richards
    Lois Richards, Logistics and Operations Lead - Astrid and Miyu
  4. Must have MarTech: How your website can replicate the intimate in-store customer experience
    Campaign Management & Execution Theatre
    25 mins
    Josh Dawe
    Josh Dawe, Martech Lead - French Bedroom
14:00
  1. VIP Session: The Future is Now: A Leadership Workshop on AI in Ecommerce
    Gallery Suite (N14) (N15)
    90 mins
    Karl Lillrud
    Karl Lillrud, eCommerce Expert & 2x TEDx Speaker - W.E. TOP Speakers
  2. Do agencies & tech partners still love each other?
    North Gallery Suite (N12) (N13)
    90 mins
    Adam Pearce
    Adam Pearce, Co-Founder - eCom Collab Club
  3. Struggling to improve your conversion rate?
    IMRG Optimisation Theatre
    30 mins
14:05
  1. Storytelling spotlight: What you can learn about storytelling without leaving the sofa
    Customer-Centric Content & Advertising Theatre
    45 mins
    Ann Booth-Clibborn
    Ann Booth-Clibborn, Owner - The Storycoach
  2. Tailored experiences: Delivering personalisation with a first-party data strategy
    Data, Analytics & Personalisation Theatre
    45 mins
    David Raab
    David Raab, Founder - CDP Institute
    Zack Wragg
    Zack Wragg, Global Head of Optimisation and Delivery - Merlin Entertainments
    Trevor Gordon
    Trevor Gordon, Former Global Transformation Director – Customer - Diageo
  3. Future of experience
    Future of CX Theatre
    45 mins
    Tom Lancaster
    Tom Lancaster, Head of UI and Content - Wunderman Thompson Commerce & Technology
    Mark Arnold
    Mark Arnold, Head of Digital Design - Harrods
  4. B2B in 2023 - Winning strategies for selling wholesale on your ecommerce store
    Future of Digital Commerce Theatre
    45 mins
    Neil Kuschel
    Neil Kuschel, Board Advisor - Global-e
    Alex Weston
    Alex Weston, Director - SparkLayer B2B
    Sophie Redgell
    Sophie Redgell, Digital and eCommerce Marketing Manager - Asmodee
    Chris Davies
    Chris Davies, eCommerce Manager - Castore Motorsport
  5. International expansion through marketplace sales
    Cross-Border Commerce Theatre
    45 mins
    Damian McAlonan
    Damian McAlonan, Group Commercial Director - Econsultancy
    Alan Small
    Alan Small, Director of EMEA Business Development - Wish
    Olivier Buffon
    Olivier Buffon, HEAD OF INTERNATIONAL - Faire
    Hakan Thyr
    Hakan Thyr, Chief Revenue Officer - Fruugo
14:25
  1. ROI Amplified: Transforming Ecommerce with AI-Enabled Predictive Customer Analytics and Custom Marketing Analysis
    ROI Amplified: Transforming Ecommerce with AI-Enabled Predictive Customer Analytics and Custom Marketing Analysis
    Future of Digital Marketing Theatre
    25 mins
    Dr Gabriel Hughes
    Dr Gabriel Hughes, CEO
  2. Driving Digital Transformation with RM’s Consortium and The Pixel
    Driving Digital Transformation with RM’s Consortium and The Pixel
    The Digital Customer Theatre
    25 mins
    Aynsley Peet
    Aynsley Peet, Head of Growth - The Pixel
  3. What drives payment orchestration, and what impact a 1% conversion uplift can mean to your business?
    What drives payment orchestration, and what impact a 1% conversion uplift can mean to your business?
    Omnichannel Theatre
    25 mins
    Joe Bedford
    Joe Bedford, Business Development Director - eCommerce, Fraud & Omni-channel - ACI Worldwide
    Ceri Griffiths
    Ceri Griffiths, Business Development Director, Payment Orchestration & Fraud - ACI Worldwide
  4. Session detail to follow
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
  5. Stop the Guesswork, Start the Growth: 5 Steps to Skyrocket Your B2B Campaign ROI Today!
    Stop the Guesswork, Start the Growth: 5 Steps to Skyrocket Your B2B Campaign ROI Today!
    Campaign Management & Execution Theatre
    25 mins
    Chris Frampton
    Chris Frampton, ABX Manager - 6sense
14:30
  1. How we've grown Honest from a marquee in a muddy field to a 40+ national burger brand
    Keynote Theatre
    45 mins
    Andrew McClelland
    Andrew McClelland, IMRG Consultant & Co-Founder - The Data Project Ltd
    Tom Barton
    Tom Barton, Co-Founder and Director of Food, Quality and Sustainability, - Honest Burgers
15:00
  1. Session delivered by BACCO
    Session delivered by BACCO
    Campaign Management & Execution Theatre
    40 mins
    Ahmadul Hoq
    Ahmadul Hoq, Senior Advisor & Founder President - BACCO
    Wahid Sharif
    Wahid Sharif, President - BACCO
    Towhid Hossain
    Towhid Hossain, Secretary General - BACCO
    Kowser Ahmed
    Kowser Ahmed, Director - BACCO
    Saida Muna Tasneem
    Saida Muna Tasneem, High Commissioner - Bangladesh High Commission
    Paul Scully MP
    Paul Scully MP, UK Minister for London and Minister - Tech and the Digital Economy
    Rushanara Ali MP
    Rushanara Ali MP, UK's Trade Envoy for Bangladesh and Shadow Minister - Investment and Small Business
  2. The Increasing Value of a Website Session
    The Increasing Value of a Website Session
    Data, Analytics & Personalisation Theatre
    25 mins
    Greg Landon
    Greg Landon, Events Manager - Leadoo
  3. Brand and performance: How the two can work together
    Future of Digital Marketing Theatre
    25 mins
    Kat Broomhead
    Kat Broomhead, Managing Partner - Spark Foundry
    Nick Primmer
    Nick Primmer, Senior Media Manager - Asda
  4. The changing fashion landscape: how to entice customers in 2023?
    The Digital Customer Theatre
    25 mins
    Mark Izatt
    Mark Izatt, Director of Cream Creative - Cream
    Emily Crawshay Jones
    Emily Crawshay Jones, Head of Marketing & PR - French Connection
  5. Next Generation Retail: how to use new technology to innovate for the future
    Omnichannel Theatre
    25 mins
    Renee Hartmann
    Renee Hartmann, Author - Next Generation Retail
  6. The Your Basket Is Empty live special: Paul Smith's headless journey
    The Your Basket Is Empty live special: Paul Smith's headless journey
    Future of Digital Commerce Theatre
    25 mins
    Tim Richardson
    Tim Richardson, Founder - Your Basket Is Empty
    Hannah Bennett
    Hannah Bennett, Head of Digital - PAUL SMITH
  7. Impact of AI on post-purchase experience
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
    David Hicks
    David Hicks, Co-Founder - XMCoach
    Yolanda Valery
    Yolanda Valery, Digital Engagement Strategy Consultant - Ocado Group
  8. Session delivered by BACCO
    Session delivered by BACCO
    Future of CX Theatre
    25 mins
  9. Tomorrow’s warehouse …. Today!
    Cross-Border Commerce Theatre
    25 mins
    Khalil Ashong
    Khalil Ashong, Country Director UK - Active Ants
  10. Fireside chat: Is embedded banking the next wave to create deeper and more meaningful customer loyalty?
    Customer-Centric Content & Advertising Theatre
    25 mins
    Shaul David
    Shaul David, Embedded Finance Advisor
    Paul Staples
    Paul Staples, Group Head of Embedded Banking - ClearBank
15:15
  1. Are you strategising growth this year?
    IMRG Optimisation Theatre
    30 mins
15:30
  1. What’s wrong with ecommerce?
    Keynote Theatre
    45 mins
    Damian McAlonan
    Damian McAlonan, Group Commercial Director - Econsultancy
    Andy Mulcahy
    Andy Mulcahy, Strategy and Insight Director - IMRG
15:35
  1. Strategic partnerships: Using the skills of your data team to drive change.
    Data, Analytics & Personalisation Theatre
    25 mins
    Harry Glossop
    Harry Glossop, Head of Marketing Analytics - Partner – Knight Frank
  2. MKM Building Supplies - How a holistic Commerce Experience changes the game
    MKM Building Supplies - How a holistic Commerce Experience changes the game
    Future of Digital Marketing Theatre
    25 mins
    Andy Pickup
    Andy Pickup, Digital and Marketing Director - MKM
    Manuel Tönz
    Manuel Tönz, Director of Client Strategy EMEA - Bloomreach
  3. eCommerce Talent: past, present & future
    Future of Digital Commerce Theatre
    25 mins
    Andy Davies
    Andy Davies, Commercial Director - Vertical Advantage
  4. Simplifying the journey : End-to-End Ecommerce Strategy Solution
    Future of CX Theatre
    25 mins
    Thomas Dee
    Thomas Dee, Head of Strategy & CRO - Tom & Co
  5. Why leading brands choose app as their retention channel
    Omnichannel Theatre
    25 mins
    Helen Slaven
    Helen Slaven, Chief Revenue Officer - POQ
    Jennifer North
    Jennifer North, Head Of Digital Experience - HobbyCraft
  6. European customs reforms for eCommerce: what do eCommerce managers need to know?
    Cross-Border Commerce Theatre
    25 mins
    Paul Woodward
    Paul Woodward, Senior Customs Consultant - AAB Customs Ltd
  7. From E-Comm to V-Comm - Innovation in retail
    The Digital Customer Theatre
    25 mins
    Qabil Shah
    Qabil Shah, CMO - Bambuser
  8. Session detail to follow
    Post-Purchase Customer Experience Theatre: Delivery & Fulfilment
    25 mins
16:10
  1. Use case: Rise of the virtual humans
    Future of Digital Marketing Theatre
    25 mins
    Yush Kalia
    Yush Kalia, Sales and Marketing Director - Dimension
    Gavin Myall
    Gavin Myall, Founder and CEO - Unsigned
  • "Technology for Marketing is superior because of the quality and vetted range of visitors. We're definitely coming next year, we have already signed..."
    Event Manager, Dot Digital
  • "We come to Technology for Marketing to grow our presence into the UK from Europe. We have had very good conversations - hope to join next year"
    Content Marketer, Deployteq
  • "We came to Technology for Marketing to expose our brand in front of UK retailers, and introduce new AI focused products and services. We are most likely to attend again based on the result."
    VP Marketing, Insider
  • "A good mix of job titles with senior marketing teams - will definitely join next year."
    Product Marketing Manager, Upland
  • "We have been sponsors for three years. It is one of our best forming tradeshows and a no brainer. I really love the way its runs. Sarah Tully is a joy to work with. It is the right type of people that we are trying to meet. Absolutely will join next year."
    Events Manager, Klaviyo

Sponsors

We couldn't run the event without the support of our fantastic sponsors

Loading

Partners

and our amazing media partners

 

Loading

 

SUBSCRIBE TO OUR NEWSLETTER

Sign up for the Technology for Marketing newsletter to keep up to date with industry news featuring interviews and content by our industry-leading speakers.

Subscribe here

Search