Cognitive computing is fundamentally changing not only the customer experiences retailers are able to offer but it is also revolutionising our daily working environment. It’s only by combining artificial intelligence and advanced analytics that we are able to provide our teams with the tools they need to enable a seamless customer experience. Using case studies and real-world retail examples attendees will learn how the use of cognitive technologies are being used today to deliver a differentiated customer experience through inspirational customer journeys while enabling the merchandisers, marketers to be more effective in their day to day work.
In this session, Martin will explain with the audience the state of AI and where it is today, and share practical examples on what IBM customers are doing with AI. At the end of the session, Jeremy will live-demo Watson Marketing Assistant, to get the audience a taste of the “AI magic” in real-time.
Ecommerce continues to grow and change at a staggering pace. How is customer behaviour changing? What are the next disruptive trends? What can organisations do to keep up with their customers? How can brands flourish in this fast evolving environment?
To remain relevant in today’s fast paced business landscape, delivering a great ‘Customer Experience’ is now simply table stakes.
- But how do you measure something that’s qualitative like experience?
- Where does Customer Experience start and finish in the digital and physical worlds?
- And who owns Customer Experience?
In his talk, Nicholas will explore these questions and share insights on how leading brands are answering these questions and staying A Step Ahead of their competition.
Fireside chat with CX leaders. Hosted by David Hicks, CEO, TribeCX
As Artificial Intelligence or Augmented Intelligence top Gartner’s hype cycle, we question how profound AI will change the dynamics in marketing, and more importantly, how can we prepare ourselves for the foreseeable impact?
Moderator: Dr Dave Chaffey, CEO & Co-founder of Marketing Strategy Advice Site, Smart Insights
Sit down with experts across different industries to look into the usability of data and what they have achieved using the data insights.
Moderator: Steve Lok, The Ecominist
In light of the recent events, this session will set the scene for the importance of staying aware of potential cyber threats, and how you can prevent your business from being compromised by going thought the most common online threats, and understanding how to keep data safe as well as finding out how to deal with a security break.
Ed Relf is the co-founder and CEO of Laundrapp, which over the last 18 months has grown to become one of the UKs fastest growing startups, scaling to over 100 towns and cities across the UK. During this presentation, Ed will take the audience through the Laundrapp journey and how he pivoted the business to the success it is today taking a “fail first” approach to scaling. Ed believes passionately in creating the right business culture to leverage mistakes and will take attendees through an honest blow by blow account of how he grew the Laundrapp business by embracing failure and leveraging digital innovation to disrupt the multi-billion pound laundry industry.
Marketers now profess that valuable content's crucial to their success, but guidelines about how to combine in-house resources and external partners for content are as cloudy as ever. How much of the content strategy, planning, production, promotion, and optimisation should sit in-house, versus with an agency, or even a vendor? Should this change over time? This is a hugely contentious issue for marketers and their partners. This panel of marketers and service providers tackles it head on.
Moderator: Ryan SKinner, Forrester
We are fast-approaching the Christmas peak trading period, which has undergone massive change in recent years. What do we know so far about what will happen this year, and how will the Black Friday period evolve in 2017? This panel will look at:
- Customer behavioural trends from peak 2016
- Strategy and standing out from the crowd
- Identifying the different kind of shopper around peak and how to target them
- The opportunities and challenges in 2017
Moderator: Andy Mulcahy, IMRG
Taking a look at TUI UK & Ireland’s journey in enhancing the customer experience through the use of technology and innovation. Understanding how technology benefited both the business and the customer, and how the digital age has reshaped the travel industry.
Is your email marketing not everything you want it to be? Do you suffer from a leaky bucket? Do your emails go unopened? Has your conversion rate hit rock bottom?
Join Skip in this rapid fire presentation where he will give you 20 things to make your email marketing better. These practical tips are easy to implement and can be part of your email strategy within days.
Act-On recently commissioned a research study with Econsultancy to examine the State of B2B Marketing Automation and look at how companies use and value marketing automation (MA) technology including: Adoption, sophistication of use cases, and overall effectiveness across B2B companies.
In today’s ever-changing, crowded vendor landscape – with fast-multiplying channels – marketers face even bigger challenges to successfully reach, engage with, and nurture buyers, stewarding their journey across the entire lifecycle – from building brand, to driving demand, and expanding customer relationships. During the session, you’ll learn:
- Information that will help you rethink your current marketing strategies and successfully respond to today’s digitally disrupted world
- Highlights from our research with Econsultancy including how companies who’ve adopted MA are seeing positive impact on their bottom line and what their expectations vs. reality were.
- How our customer, Microlise uses MA, the positive results they’ve seen, and we’ll also share actionable tips you can start implementing with your MA right now.
In this talk Kristoffer will explain the key challenges we're still looking to solve in Customer Journeys - missing data points from e.g. instore, and how that cross device is finally being fixed, how in home is the new battlefront. Kristoffer will also be showing how easy it is to build a Bot (using Actions on Google Home) to show an insurance quote process as an example of how inhome consumer interactions will take off, especially now that Actions support account creation and transactions.
Would you get married after your first meeting with somebody? Probably not. Most people establish a relationship before they take such a big step. They do this by learning what they have in common, what the other person has to offer - by building trust. Historically lead nurturing was the sole domain of the B2B marketer. However, in The Age of the Customer, the ability to do widespread research about any product, topic or brand has changed the game. In this session Ashley will take you through some best practice examples that demonstrate how to stay in the consideration race with your prospects, without pushing them straight to the purchase.
With only 28% of companies implementing lifecycle programmes, 26% dynamic content and 24% behavioural targeting, the need for companies to go beyond basic segmentation and a batch and blast mentality still exists.
In this seminar, email marketing expert Kate Barrett will show you 3 ways to increase engagement with your email campaigns, including actionable tips and techniques you can implement immediately and increase your sales.
We’re all under pressure to move away from batch & blast towards an ideal of 1:1 digital marketing. Organisations are increasing their ability to respond to consumers at scale, but many are still hesitant about where to start, how much to commit and how to make this approach work for their business. Suzy Carter-Kent, Customer Success Manager at Adestra will set out 5 ways in which you can begin to have that 1:1 conversation.
A multitude of new technologies and touch-points has created a sea of change in how and when people interact with each other and with brands. Your customer is more informed, more particular, and more connected than ever before, ushering in a new normal – the Engagement Economy – where companies survive and thrive by delivering meaningful personal experiences.
How can marketing lead the way forward, fundamentally shifting the way the brand (and the organisation!) interacts with customers? Embracing the right technology is certainly a key part of achieving success.
Join Marketo’s Peter Bell, Senior Director Product Marketing and Caroline Barr, Director Marketing Operations at FIS Global, to learn:
• What exactly is the Engagement Economy
• Why Marketers need to own customer experience
• Why marketers need to think beyond individual technologies and look to a technology stack
• What are the key trends in marketing technology now and in the next 3-5 years
• How you can ready your organisation for the engagement economy today
Digital marketing has revolutionised marketing efficiency at the top of the sales funnel. Account based marketing has added yet further levels of marketing efficiency and reduced marketing wastage – again at the top of the sales funnel. But what happens when a prospect wants to engage with you more in the mid funnel. Is another white paper, direct message or email good enough? Is it time to pick up the phone or knock on a door? When is the right moment to move from digital engagement to human engagement and what data insights do you need? This session uses case studies to illustrate how to make that move and maximise your marketing spend across all channels – online and offline.
Find out how the world’s top brands are using competitions as a low cost way to engage customers and create viral content.
As a marketer, you spend a lot of time focussed on generating leads, creating brand buzz and keeping customers happy and engaged with relevant content.
Getting people to look your way can be tough.
Competitions have found new life on social platforms because they speak to our competitive drive, the possibility of winning, and can be shared as viral content.
For marketers, they provide the opportunity to tick every box for measurable relevancy: increase brand awareness, create engagement, generate leads, and reward customers. They’re also an amazingly low cost way to get customers to do the marketing for you.
In this session Traction Digital martech expert Sly Yuen, will take you through how some of the biggest brands in the world have run successful competitions for strategic growth.
Are Customer Data Platforms just another marketing buzzword - or can they really be the route to making marketing systems more powerful, easier to deploy and run faster? Martech analyst and founder of the Customer Data Platform Institute, David Raab, discusses how CDPs measure up to other solutions and whether they can deliver on their bold claims.
Find us someone who hates pizza, and we’ll find you an elf riding a unicorn. But – the pizza industry is incredibly competitive, with global players, local chains, and mom-and-pop pizzerias all vying for the same wallet share. Domino’s has a globally recognised logo, and invest millions every year in building and maintaining their brand’s voice… so, how can they increase customer engagement whilst staying on brand… and keeping hundreds of franchisees happy? In this session, you'll hear how Domino's partnered with Phrasee to supercharge their email response rates.
Sky Betting & Gaming is the biggest online gaming company in the UK by volume of customers. Owning 11 products, the company generates huge amounts of customer interaction data which is extremely valuable for delivering bespoke marketing campaigns, particularly those targeted at existing customers. This session focuses on how the company collects, segments and activates their wealth of first party data, and the importance of focusing on existing customer activity across all digital channels (programmatic, social, email, etc).
The UK retail market is one of the toughest in the world, but UK retailers are the most ready to use next gen technology to make things better. High competition, growing discounter market share and rising online commerce are all cited as factors making it hard to sell here in the UK. There is a real focus by retailers as the market tightens to drive greater efficiencies and automation to get product marketing in front of customers quicker. Technology holds the key – not just because of the efficiency gains it can deliver, but also because it is what shoppers demand. Mads Thomsen – Senior Business Advisor & Consultat will explain how the most prepared to embrace digital operational transformation are better placed to compete in such an environment. Join this session to learn the seven step methodology that retailers have enabled to reduce operational costs by up to 50% and increase efficiencies by 60%
This session will explore ways in which digital marketers can meet the disruptive challenge of automated and machine learning systems by finding new ways to increase personal productivity. Along the way, this session will also explore the nature of mix and match roles in streamlined workflows and systems designed to cope with the demand for instant gratification among consumers, the impact of zero-based budgeting, mutating client agency relationships and the rise of real-time micro marketing machines.
Who is my target audience? What is the best message that would work with them? How do I make sure that my message stands out from the rest? How do I identify the best leads for my sales team?
These are some of the questions that a marketer needs to answer on a daily basis to be the best in the game. The digital era along with evolving technologies make it tougher and the challenges for the marketer are on the rise. However, these rising challenges also give rise to plenty of opportunities - opportunities to become consumer centric and to understand every individual behaviour of a consumer.
As a marketer myself, I have dealt with this change over the last 8 years. Every challenge has been an opportunity to understand my audience better.
This session focuses on how marketers can leverage these opportunities to reach and engage their audience better. Email marketing and marketing automation can be a marketer's best friend if used effectively.
The route to delivering Marketing Automation needs to be more than a software purchase.
Technology isn’t a silver bullet, but it can be an enabler of competitive advantage. Buying the latest and greatest by carrying out feature/functionality comparisons whilst being wowed by scripted demonstrations will not in itself lead to digital nirvana.
Fully leveraging any new purchase takes more than just product adoption, requiring such things as organisational change, mapping corporate strategy to digital goals, and devising a successful measurement framework.
Please join Matthew Tilbury, a leading expert on delivering Digital Marketing strategy, for this session on how to truly and visibly realise the benefits of these initiatives.
During this session, Chris will talk about how voice search, conversational UI and AI are the biggest marketing disrupters since mobile, what to consider and how to prepare for them.
Over the last few decades, marketers have started utilising the art of storytelling to create their brand promise and product communication which distinct themselves in the market and to customers. This session helps you to identify the objective and outcome setting from the storytelling exercise, as well as look into the areas that are often overlooked yet extremely essential during the process of storytelling.
Innovation and new technologies can drive exceptional digital marketing ROI.
We experience the power of AI every day and wish to share key learnings to inspire digital marketers.
Learn from social media expert Joel Davis how you can prepare your brand for the next wave of digital advertising. We'll encourage you to push the boundaries of digital marketing by illustrating the opportunities AI offers to marketers:
• What are the key trends and innovations: now and in the future
• How can you enhance social ad targeting with the power of AI
• What are the practical steps you can test and implement for your brand
• What is the future of marketing jobs in AI?
Without a doubt, the media landscape has witnessed more digital disruption than almost any other area of the economy. Gone are the days where interruptive techniques and poorly targeted display ads dominate: technology has enabled many different marketing techniques to proliferate and this means that to remain competitive marketers need to embrace a broad range of tools to reach new audiences.
While at first glance this may seem intimidating, thanks to the proliferation of products and solutions now available it’s simple and straightforward for brands to build up a multifaceted strategy that is precisely tailored to their individual needs. Whether you want to build brand awareness and ensure you’re front of mind when potential customers are at the point of purchase, boost an audience’s affinity for your brand and become a trusted voice in your field or slice and segment an audience to target the promotion of specific elements of your offering, this session will help you navigate the ever-shifting digital domain and make the most of myriad different media.
One of search's biggest challenges is building content for ecommerce sites - building audience captivating marketing material, helpful resource information or even your product content while maintaining brand feel.
Charlie doesn't think it must be this way.
He will share how different resources, some in-house, and some online, can provide bags of material for content around your product or service. Join this session to learn how researching your audience?s needs and language, making use of your biggest offline assets and analysing the market makes content that delights your customers.
With native social media display ad spending to reach nearly $19 billion and non-social native to grow 35% in 2018, advertisers are finding value in ramping up their spend in non-social publishers that are adopting in-feed ads and video. Sharethrough’s Strategic Partner Director, Ben Putley and News UK's Director of DigitalStrategy & Partnerships, Oliver Lewis, will discuss how social media has paved the way for feeds to create a new norm for mobile advertising, the opportunity social media has given non-social platforms such as News UK to provide brands with the ability to reach their audiences through native advertising, the value of headlines and it’s impact on SEM results, and more.
Telling the story of your brand in an engaging way has become crucial for marketers across the globe but how do you convert that engagement in to genuine, tangible results?
Join adventure travel specialist, Exodus Travels, and social media agency, Digital Hybrid, for a case study on their award-winning social media campaign that combined high quality content and innovative social strategy to deliver over 3,000 per cent ROI. Jae Hopkins, Marketing Director - Exodus Travels, will explain the content-led strategy which provided the campaign with such high-quality assets, while Chris Barned, Managing Director - Digital Hybrid, will detail the use of Facebook Canvas and the full-funnel approach this enabled.
With a proven audience on Facebook, the challenge for Exodus was to convert engagement into bookings while increasing brand awareness. By showcasing the passion of their tour leaders, they were able to introduce people to new destinations through the eyes of a local. The campaign has subsequently won two awards at The Drum’s 2017 Marketing On Mobile Awards (MOMAs).
In today’s mobile-first world, true discovery happens on Facebook and Instagram. Marketers must reach consumers when these moments of inspiration happen, and target against it to make connections with the right people at the right time. But, finding your best customers can be hard without the right tools. In this actionable session, understand the business benefits and technical ease of use of the Facebook marketing platform by taking a deep dive on lesser-known topics like: Advanced Website Custom Audiences, Rules Engine, Custom Conversions, Advanced Matching in Pixel & Custom Audiences and Dynamic ads for Verticals.
In this session we'll explore the challenges facing marketers as they navigate the current landscape of hyper-social two-way communications and influencer marketing. We'll focus on specific tools, tactics and technology identify the right influencers, using influencers to amplify your message, and how to mitigate risk and manage brand reputation in our brave new world of social and online media where everyone is a source.
Google Tag Manager has been increasing in usage, now somewhere near 28% of the top 10k websites according to BuiltWith, but is it an opportunity to do more with your analytics, a content management tool or a risk to your website.
Gerry talks through dinosaurs, page speed and clowns – how using GTM can improve conversion substantially or can create a security hole in your site through the risks that it can pose, aimed at marketers who want to learn a more about what can really be done using Google Tag Manager .
Three companies and three different social media approaches. This session will provide the audience a broad range of ideas that are already being put into practice by multi-million pound retailers.
The panellists will focus on two areas:
- How to use social media to build brand awareness and generate authentic content that can well reflect the brand’s value.
- How to apply social media strategy to sales, and what are the ROI within the traditional marketing mix.
Glasses Direct: Award winning direct-to-home service proposition for all glasses and eyewear including their own brand.
Everything 5 Pounds: Fast fashion retailer, targeting a fickle, young demographic and social media is key in attracting and retaining customers
Fruugo: Is a marketplace for 3rd party sellers (like Amazon) operating in 32 countries selling over 6m products
Moderator: Ben Morgan, Pricesearcher
This Q&A panel invites two successful companies who have different business models to give the audience a wide spectrum of advice on Search Engine Optimisation (SEO) and general success in online trading.
We will focus particularly on website content as an on-the-page ranking factor. The quality of content, relevance to consumer and keyword research will be discussion topics for Jason and Rob to discuss how consumers in the consideration stage of purchasing can be identified online and how best to attract them using SEO.
- King of Shaves: A male grooming brand, established in 1993, which has grown successfully selling both online through their own website and via major high street retailers like Tesco, Sainsbury, Boots, Waitrose
- The Entertainer: A toy retailer selling through their network of 130+ branches, their own website but also through 3rd party marketplaces including Amazon
Moderator: Ben Morgan, Pricesearcher
The biggest waste of time in content marketing is producing content that doesn't resonate, and that doesn't get viewed or shared by your audience. This session will explore the elements that drive reach, authority and ROI for your industry.
How music marketing can help with brand building.
Customer experience expectations have never been higher. We live in a ‘now society’ where consumers expect to get what they want in the moment. Therefore, organisations need to think about how they systemically orchestrate and manage customer journeys with every intention of satisfying this wave consumer immediacy.
In this presentation, you will learn:
1. How to reinvent the way you manage customer experiences
2. How to quench that consumer appetite for immediacy
3. Content: how to make it dynamic, personal and relevant in the moment
In today's every changing world where digital acceleration happens faster than ever resulting in progression of start ups and market disruption architecting a future proofed proposition or ecosystem is now more important than ever. This session explores the concepts and approaches to designing an ecosystem that provides a fluid framework for content marketing and syndication across all channels.
With the evolution of technology, solutions need to quickly adapt stay current with market needs and requirements. Staying organised is still crucial, but having your systems working efficiently and an integrated manner has taken centre stage too.
Digital Asset Management (DAM) solutions have been helping companies stay organised and keep track of ALL their assets for years, and the capabilities are evolving to add even more business value.
In this session, we will discuss how an innovative technology like Artificial Intelligence (A.I.) is adding value to DAM and what businesses are able to do as a result.
Every day a huge amount of data was produced that is equivalent to the content of a staple of books that stretches 95% of the distance from the earth to the moon. At the same time, we have an average attention span of only 8 seconds, according to Canadian researchers. Welcome to the age of information overload!
How to use the 8 seconds most effectively is the pain point proven to be increasingly challenging to marketers. One format to overcome this is infographic, or similar forms of information design.
Working at one of the largest statistics and market data portals worldwide, and creating custom information design projects for companies on a global scale, this presentation aims to showcase the most interesting, viral and memorable cases and examples "out there"- what infographic made our server crash, why on earth an airline painted infographics on the aircrafts, and how to visualise Daniel Craig is the only James Bond who drank more Martini's than women he kissed.
The session will provide key takeaways on how infographics and custom information design can benefit SEO work, PR, brand management, social media success and the build-up of followers or communities.
Influencer marketing is rated as the fastest-growing online customer-acquisition channel, beating organic search, paid search and email marketing.
In addition to being one of the most cost-effective marketing channels, it also helps brands acquire higher yield customers. However, brands are quick to swipe left in an effort to find influencers with the highest numbers.
Join us as we discuss why the tinder technique is ineffective when it comes to choosing the right influencers to work with your brand, and why quality over quantity is the best approach.
Learn how to negotiate content creation and coverage of your brand.
Learn how to define the right KPIs that give you greater insights into your content and campaigns.
What’s Augmented Reality all about? What’s its relationship to Virtual Reality? This talk will take a look at what you can do with AR now that will help your marketing objectives, with a glimpse at where it might go in the future. Using live examples, it will look at how you can enhance customer experience with AR and what user insight you can gain in the process. The topic will be presented from a business rather than technical perspective and assume very little prior knowledge of the subject.
Customer experience expectations have never been higher. We live in a ‘now society’ where consumers expect to get what they want in the moment. Therefore, organisations need to think about how they systemically orchestrate and manage customer journeys with every intention of satisfying this wave consumer immediacy.
Discover how to (ethically) exploit the economics of Fake News to create press coverage for your business in the era of iterative journalism.
Learn why blogs and influencers distort the news today and how to exploit them to drive millions of pounds of PR without spending a penny on advertising – but by applying the principles and tools of Growth Hacking.
This 30-minute session is a must for anyone who has ever wanted to know how the media really works, combining the latest theory with industry examples and first hand experience from a UK based Growth Hacker.
You will leave the session feeling inspired to do more with your PR strategy and with the tools to do so – whatever your business, whatever your budget
Many companies have already dabbled with the early-adopter phase of the Virtual Reality hardware, from events and expos with PCs and Oculus Rifts, to mobile handsets and branded Google Cardboard headsets and applications, with a varying degree of success. From brand awareness to outreach campaigns, most of these early VR experiences have focused on the short, wow-factor impact aspects that derive from the technology itself, rather than the experiences developed. A few have looked beyond to the next stage of experience design to really capture the imaginations of viewers and create longer lasting memories. Hear from four of the leading contributors to public-facing VR and how they approached their unique challenges.
Moderator: Sam Watts, Director of Immersive Technologies, Make Real
Email marketing has long been recognised as a hugely effective platform for one-on-one, personalised interaction with engaged audiences. However, only a few marketers can claim to truly engage their users through content and offers entirely tailored to their behaviour, demographics and preferences, and stage in the lifecycle.
In this seminar, email marketing expert Kate Barrett will show you 3 ways to increase the relevancy of your email marketing content to improve the engagement and revenue achieved from your campaigns.
Content's grand promises are squelched at more and more brands because of organizational issues. It's one of the biggest, least discussed, issues facing enterprise marketers and the fewest are coming to grips with it. This 30-minute presentation by Forrester senior analyst Ryan Skinner teases the silent killer into the light, and equips marketers to tackle it.
Modern digital marketers crave data. You've drunk the cool-aid. You're the data-driven marketeer of the future, and there is nothing wrong with that. However, once every creative decision is aligned with a data insight, you've trapped yourself and your audience into the oft-cited filter bubble. The the non-profit organisation Guide Dogs for example, was extremely successful at engaging an online audience, but a new creative direction led to some surprising results, through more authenticity and emotional engagement. There is a fine line between utilising the data insights and creating emotional engaged campaigns. Nick will use this session to guide the audience through some video campaigns he helped to engineer, and share his experience on finding the synergies between data and content creation.
Thomas Cook Group works with thousands of holiday destinations and hotel brands around the world, all of them looking to source holiday bookings from its millions of online visitors and thousands of high street stores. Hear how Thomas Cook used data to create ‘Everywhere’ – a new cutting-edge, multi-channel marketing solution that drives innovative brand partnerships across online, social, in store and on route. Everywhere has taken our partners from single-channel promotion to the powerful world of customer-focused, multi-channel marketing - targeting the right people, in the right place, at the right time. Time and time again.
Selecting, deploying and evaluating the right marketing technology for your business is now essential to compete. But making the case for investment and reviewing the effectiveness of your Martech stack isn't straightforward given the range of different vendors. In this interactive talk, digital marketing guru Dave Chaffey will share techniques and examples of Martech to help you futureproof your Martech roadmap. Dave will cover:
- Mindtools to help you select the right Martech mix
- How to evaluate your deployments and their benefits across the customer lifecycle
- How to answer the Marketing Cloud vs Best-of-breed question
- How to maximize customer and campaign data integration
Iterative customer centric product development is a well-established methodology for delivering customer facing products and apps. But for internal products this is a relatively new discipline. Hear about how the Financial Times has put data at the centre of sales, marketing and customer services operations by adopting an interactive, product led approach to the development of its CRM tools.
In May 2018 the GDPR will modernise the way companies collect, share and use personal data. Every organisation will be affected, meaning every company must establish a culture of accountability and transparency under the legislation, ensuring they are customer-centric in their approach to data. Properly implementing the accountability principles in GDPR will go a long way towards maintaining customer trust in the data-driven economy. Those businesses that are transparent, accountable and trustworthy will reap the rewards of customer loyalty and be compliant at the same time. If they don’t they will lose sales and market share, not to mention risking the potential of very large fines.
Ever been struggling for something to say to your customers? You need to keep pushing out content to cut through the noise. But does it all feels a bit samey?
Anxious brands are pumping content onto the internet at an astonishing rate, filling new channels to try and stand out in a noisy environment. Now, more than ever, marketers are sensitive to the activity of competitors – getting share of voice has become more important than what you’re saying.
The problem is that, in most cases, brands are not putting their customers first. What she really wants to hear about is ‘what's in it for me?’.
Ben Christensen, a Cheetah Digital Consultant, will show you how your own data can make contact with your customer more relevant, more interesting, and stickier.
As a relatively small player, Mazda needs to do things smarter. In their view, big data is nice, but smart data will get you further. The good news is that leveraging smart data to orchestrate and personalise customer journeys in real-time can be done relatively easily by taking small steps. Join Robert Vonk, Manager of Online Marketing & Data at Mazda, and learn why he decided to use the Data Management Platform (DMP) from Relay42 to realise his ambitions to establish an engaging, seamless customer experience. Robert will also share how smart activation of data with a DMP reduced media budget waste through smarter bidding strategies and increased conversions through personalisation of multiple touchpoints.
In this talk Eitan, a Partner at Sheridans a leading London based media law firm that specialises in data protection and eprivacy, will discuss the initial practical impact of GDPR and how it may evolve with guidance around related legislation. Cognism has worked with Sheridans to codify GDPR checks into its data cleaning and compliance engine to ensure actionable sales and marketing data in the post GDPR world.
Comparing your customers to apes isn’t flattering but the truth is the way we all act is a product of evolution. We’re hardwired to take the path of least resistance and that’s evident in our online behavior. In this session, you’ll find out about the ‘spectrum of struggle’ that your customers encounter and see how frustration differs across 20 different industry sectors. You’ll also discover how giffgaff radically changed its checkout process to deliver a 300% increase in ROIs.
The transformation of marketing practices has led to the wide use of analytics to drive a better customer experience and greater attributable contribution to business outcomes. This session will look at key steps to move from traditional practices to an integrated process, driven by data and making a direct contribution to the health of the business.
The last few years have witnessed significant disruption to the publishing industry, driven by the multitude of competing channels on which people can consume content. The Telegraph has responded to these challenges by constructing a model which is aimed at both growing the reach of its high quality journalism with an open layer of free content, as well as building a subscriber base and encouraging registrants through its Premium subscription service. The company has also diversified its revenue stream to include not only advertising, but also financial services, travel and events.
This session will focus on the efforts The Telegraph is making to assist the customer journey across the plethora of on and offline data sources now available and how it is combining traditional CRM marketing techniques with digital technologies, such as its DMP - (data management platform) - to drive marketing communications and engagement.
James will review a range of analytical techniques and how they may be used to personalise and automate customer journeys. You will learn about integrating big data with R to use the many analytical techniques available on a rich data set and how to analyse transactions spread over time to find the common patterns of behaviour amongst customers. James will show how powerful but simple to use techniques can automate analysis and allow campaigns to continually refine the content offered. Using automated analysis for customised campaigns means analysts can focus on other challenges where insight and inspiration both contribute to success.
It’s no secret, but many in the data business talk about May 2018 like it’s the end of the world. To some, the coming of GDPR represents stress, confusion, and perhaps an overwhelming desire to pull your hair out. It doesn’t have to, though. GDPR embodies the principles of transparency, honesty and fairness; these are not bad things, and they needn’t cause any untoward anxiety as long as you build these principles into your approach. This session provides some practical tips for how to think about your organisation’s GDPR preparations whilst still retaining your sanity.
The "me" generation often attributed to millennials is actually not a millennial phenomenon, today we are all entitled. We want everything and we want it now: the convenience of Amazon, service of Nordstrom, and the experience of Disney. We must look at new ways to create powerful customer experiences. Join Kevin Hickey, Director of Global Direct Marketing at IHG, and Nick Worth, CMO at Selligent, as they take you through the journey of how IHG moved to hyper-personalised marketing in order to reach this elusive consumer. They will dive into the ups and downs of utilising real-time data including browser behaviour, location data, and weather to build customer experiences that are impactful and drive customer loyalty, retention and lifetime value.
We’ve long believed that choosing a place to live is the single most important decision we make. It has an impact on everything from our career and shopping behaviour to the people we meet, the relationships we forge, and where we send our kids to school; not to mention our overall happiness and well-being.
Traditional reasons as to why people live where they live are changing. Now, the rise of Generation Rent, growth of shared living, and an ageing population are just a few things to consider.
Add to this, all important changing attitudes – trends such as Do-It-For-Me, I-Want-It-Instantly and concerns about planning for retirement – each represent the current mindset of how the consumer landscape is shifting.
- Some major retailers still range products based on store size, not their catchment area
- Renters now account for over 50% of cities across the UK, and growing
- Pension Equity release is on the up, partly for lifestyle, some for living day-to-day, and for others, to invest in property in place of a pension that will not afford a good retirement
Businesses must adapt their approach quickly to survive and thrive; assessing everything from their choice of location and packaging to their products and services offered. In this session, we’ll show you how.
This session puts marketing in a scientific and principled context with a specific focus on explaining the art of great marketing to technologists, data scientists and entrepreneurs. Smart people understand basic economics but often have a feeling that marketing is more art than science and full of professional terminology that doesn't help much. By focusing on the basics that link from economics to marketing strategy this session helps non-marketers understand what we're really trying to do: by shifting, steepening or segmenting the demand curve. It preludes to an understanding of some major marketing questions, such as why do brands exist? Why spend money on advertising and why does positioning matter? The session will suit anyone who doesn't have formal education in marketing but works with marketers and communications specialists. It is a reminder of some basic but vital strategic decisions to be made before beginning marketing campaigns. And it is insightful by making marketing as a function more clear by cutting out the jargon.
GSK is one of the top pharma companies with a specific focus on omnichannel experiences. GSK Turkey has performed several campaigns using real patient insights from converting patient sentences to song lyrics, surprising physicians in medical congresses with real patient insights and letting them understand how patients cope with their conditions via touching video testimonials. All these efforts of GSK built a strong connection between physicians and patients. Data turned into emotion, emotions lead us to better patient management.
This panel session will look at the commercial impacts that changes to data protection rules will have on business, and the opportunities that this presents. Senior managers need to understand how the new rules will impact their marcomms strategy, including profiling; building marketing strategies around rapidly changing technology such as IOT and the positive way in which GDPR can be built into the companies culture; it’s not just about consent!
Digitally savvy customers are demanding high-quality, integrated experiences when they interact with companies or brands. As companies respond with a technologically integrated approach greater internal collaboration? How will the boardroom of tomorrow flex, change and realign to cope with new demands? What will the digital DNA of the most innovative organisations look like? What can the most progressive retailers do to ensure that the customer remains at the heart of everything they do?
Reaching audiences needs to become smarter for digital trailblazers hoping to cut through the clutter in an increasingly competitive market. Understanding the series of interactions customers have with brands are helping to reap significant benefits. Why is it necessary to understand and manage the entire customer experience? How can journey mapping increase loyalty, ROI and customer satisfaction? What is the relationship between online and offline?
In this lively Q&A Session Ben Irons will share recent insights into the following: How to make your Brand relevant to both fans/customers and also prospective fans/customers on Social Media? What Social channels/platforms are most effective and why? How to ensure consistency of Brand values and tone of voice, across all the Social platforms? How do NOTHS ensure their Social media strategy adapts to new platforms as they start and grow? How to measure success for breaking through the noise on Social Media? Does everything NOTHS do in Social Media work or is a success? What do NOTHS see as the main challenges as we move into the Xmas period?
Mobile is now at the forefront of many brands strategies and is driving growth in sales volumes for companies of all sizes. But what if it could do more? What if mobile could be a gateway to higher profits, a deeper understanding of the customer and an increase in ‘customer mindshare”? Could this be the real unlocked mobile ROI?
Understanding how your business compares to the rest of the UK market is crucial to knowing where you’re strong and where you can improve. Using IMRGs unique data sets, this keynote will highlight some key insights into what’s happening in the market and provide data to help you benchmark your performance. Discussion topics:
The customer funnel is one of the most important areas of focus for a retailers website- but what is a good or bad performance? Find out the market benchmark to help understand your results.
- Want to know how different market tiers are performing? How have budget/low end retailers faired against the mid-market and premium retailers…Is one particular group doing better than the others?
- Discounting: How often are retailers discounting? How does it affect revenue and have industry events such as prime day had an effect on the market?
Brands keen to gain the competitive edge are going to be forced to think more like tech companies! With consumers increasingly demanding fast, slick and user-friendly online and mobile experiences brands to rethink strategies for packaging and showcasing offerings to delight and engage the consumer anytime, anyplace, anywhere!
The younger generation is fast becoming a key focus for marketing as a valued - yet difficult to reach - customer base. Hear how a leading UK retailer is harnessing insight to better understand the millennial market to reach, engage and manage this digitally connected, fickle yet lucrative customer base!
In this session Aaron will address the following questions:
- In what way was feelunique a response to shifting consumer needs/wants and new millennial mindsets?
- Influencers v micro influencers – does one size fit all?
- What technologies do you feel are key to driving innovation and growth?
- What role does ‘personalisation’ play in helping to engage customer and foster loyalty?
- What Does Omnichannel Mean To You and how can retailers use this to a competitive advantage?
- 3 things retailers need to do to impress and win over increasingly fickle customers?
2017 is proving to be a challenging year for retailers, with so many factors introducing complexity to growth strategies – inflation, the hit to Sterling, consumer confidence, uncertainty around Brexit. What do you need to consider to be successful in this era of turbulence and rapid change? The session will look at the commercial elements driving the growth and direction of online retail in the UK, as well as future developments, innovation and challenges.
- Investment priorities and choices
- The shifting tides in retail
- The range of threats to online retail businesses
Join Diageo veteran who has spent the past 22 years in various marketing, witnessing first-hand very significant changes in the market, customer expectations and the way that brands do business:
· What does ‘brand-building’ look like in the digital today and what is Diageo doing to remain at the cutting edge?
· What steps is Diageo taking to ensure that it remains truly consumer-centric?
· What will the marketing department of the future look like?
· If you can leave us all with 2-3 top tips for connecting the dots between branding, technology and customers (customer-experience) what would they be?
Benchmarking against the rest of the online market helps retailers understand their performance and identify where they need to focus. Using IMRGs unique data sets this talk will provide insight and clear data points to help you compare your own performance.
Wondering how your mobile performance stacks up? Is your home page performing as well as the rest of your peers? Is your sector up or down in 2017? – learn the answers to all of these questions and receive actionable insight on how the best performing retailers are achieving their results…..
Retailers have spent decades honing every part of the digital customers' journey, including more recently, the final mile. We discover how arguably the most important part of the journey is relatively untouched. Unboxing. With over 60m ‘unboxing' videos on YouTube and over 10 billion views per month, this session examines the potential for both Customer lifecycle improvements, and significant social reach, by paying far greater attention to the Unboxing experience.
In this Q&A session hear, first-hand how Sainsbury’s omnichannel journey is progressing how employees are being engaged, customers fitting in and what the store of the future will look like!
Hear first-hand what the latest research is telling us about the relationship between delivery and customer experience. What do customers really want and what impact does a bad delivery experience have on the bottom line? How can you use delivery and returns to gain the competitive edge?
Email marketing is one of the best channels to market your business. Running email marketing programmes as part of your digital marketing strategy can bring a whole series of unique challenges. Even the simplest of campaigns can take forever to execute.
As digital marketing becomes more reliant on sophisticated technologies, so should your email programmes to make sure you take advantage of all the different kinds of devices.
You may have been searching for ways to do this, or tried to design and develop your own responsive HTML email templates. This is not as easy as it seems and many problems can occur, making the non tech users hesitant to create their own HTML email templates.
Taxi for email allows marketers, designers and developers to do what they do best and reduce deployment time. Whilst also giving clients the large amount of flexibility they need to produce high quality emails at scale with the best possible tools available.
“Quiet on the set. Lights, Camera, Action!” The script is done, the scene is set, now you just need the perfect cast and crew. When it comes to producing Oscar-winning work, Hollywood has it right. The future of work isn’t going to be a monolithic slog, but rather a Hollywood-style where knowledge workers (actors) come together and perform their part and then move on to do the next film. Why? Recent research shows that in the next few years, the millennial generation of rising stars will be the majority of the workforce. These digital natives require a different style of working, one that’s flexible and rewarding. They want to be stars!
This new way of working not only requires a different approach, it requires that each individual be a personal innovator – a Star. This session will help you learn first-hand examples of how to use marketing tech and other approaches as well as tips and tricks on how you can be a star of your next project and take your walk down the red carpet. “That’s a wrap.”
According to Forrester, “Early Predictive Marketing Analytics (PMA) adopters are seeing their efforts turn into real, measurable results. Improved ability to identify new ready-to buy prospects, enhance segmentation precision, and better prioritise sales-ready leads are among the efficiency enhancements that marketing and sales teams experience after deploying predictive analytics.”
In this presentation, we go beyond the hype surrounding Artificial Intelligence (AI), predictive analytics and machine learning to explain how it works and why it is perfect for B2B.
We explore the four most popular use cases having the biggest impact on B2B sales and marketing effectiveness and ROI, supported by case studies and performance metrics.
As a successful business, you know how important it is to make your website as profitable as possible. But with most ecommerce websites failing to monetise online traffic, how can you make your business stand out from the crowd and prepare for the future.
Join Mark Edwards from Barclaycard to understand why sites fail and how you can avoid the main pitfalls, including how to:
• Build your consumers’ trust and apply rigorous security measures
• Track your customers’ buying habits
• And create the best buying experience for your customers
Find out how BBC Media Action are making use of Imagen’s cutting edge media centre platform to distribute content across the world fast in order to transform lives in third world countries and war-torn locations.
The trust produce over 200 hours of video per year and reach over 200 million people in Africa, Asia, Europe and the Caucasus, the Middle East and North America. In order to inspire content makers and encourage collaboration, the project with Imagen implemented an online multimedia archive to share educational content around the developing world. This large library of media content, aimed at bringing lasting change to people’s lives, is distributed through a dedicated Imagen video portal which is branded and customised for BBC Media Action. The fantastically useful tool makes it possible for staff in different regions to access information and media that otherwise would be unknown to them.
The Imagen web platform solves a growing problem of managing video and a wealth of media assets in a secure and elegant way. The easy-to-use, branded, media centre helps businesses to adapt to the accelerated use of video communications and solve all media storage, access, metadata management, content search and distribution inefficiencies locally and globally.
Since the beginning, Sales and Marketing have been at odds. Rarely do Marketing Departments and Sales Departments see eye-to-eye. Like sibling rivalries, these two are in a constant battle for attention and praise. Yet the truth of the matter is, neither can be successful without the other. The most successful organisations understand this dynamic and deploy strategies that hold both departments accountable as an interdependent unit.
In this session, Marc Ramos, CMO of SplashBI, will discuss how organisations should go beyond policy and leverage integrated analytics and dashboards throughout the entire sales cycle to fill the rift between sales and marketing. He will illustrate how this process has changed / matured through the years and how today’s most successful Sales/Marketing departments win by filling the gap between sales & marketing with integrated data and analytics.
The end result? A unified team that is accountable at all levels with laser focus on the organisation’s revenue goals.
Daan Reijnders, Co-founder and CEO of Instant Magazine, aims to unleash a latent need, inspiring you to actually start engaging your audience like never before...
He will explain why you should translate your current corporate communications and sales collateral into rich, personalized stories as of tomorrow. Engaging stories that are easily consumed by your audience on each device, tailored to your own brand identity. And last but not least, Daan will elaborate on what additional advantages digital publications have above currently used solutions such as print and PDF.
With retailers struggling to get customers through the door and brands fighting for customer loyalty, it is now harder than ever to capture and retain the attention of your target audience & get that ever-elusive ROI. In this short session you will discover how AR has grown from its humble beginnings, into a powerful marketing tool that has the potential to solve these common challenges & provide brands with real, measurable ROI
When Google Shopping first started, smartphones weren’t so smart, and no one imagined that entire campaigns would one day be staked on mobile. Intuition and habit have led the market to approach Google Shopping as a desktop platform, with tablets and mobile playing a secondary role. But mobile has made a stunningly fast ascent to the top of the device food chain. Now marketers must adapt their bidding strategies and broaden their outlook. Our talk informs advertisers how to outcompete within this accelerated, handheld ecosystem.
Google Shopping takes many forms on mobile: YouTube ads, Local Inventory ads, and Showcase ads — all in addition to the standard Shopping channel. To succeed with mobile shoppers, marketers need to be highly engaged in each channel. Our talk reviews the statistics surrounding mobile buyers and discusses how to optimize your account structure for flexible, device-oriented implementation. Moreover, we demonstrate the benefit of creating a granular, item-level campaign structure that is suitable for data-driven decision making. Finally, for retailers who struggle under the burden of iterative tasking and analysis, we highlight the advantages of employing machine learning to enhance the AdWords experience and to capture the mobile market.
Meet the dynamic, on-demand service agent that understands and mimics human conversation with engaging, lifelike precision.
Through a combination of AI-powered natural language processing, semantic search and the Meaning-Text Theory, modern chatbots can interact with your customers in ways far more realistic and human-like than you would expect.
Chatbots can perform complex, decision tree based product searches, reset passwords, book appointments, generate quotes… almost any basic action now sits within reach of full automation.
No longer limited to the domain of digital customer service, chatbots can now be a part of your HR team, admin team, or even your sales team, delivering increased conversion through simple and effective engagement.
Ranpak will show you what packaging and logistical challenges the ecommerce industry is currently facing and what solutions are out there that will help you to optimize your own processes and deliver superior customer unboxing experiences at the same time. Drones, Robots, Automation, and subjects like packaging and the environmental impacts are addressed. Primary customer research results on ecommerce packaging preferences across the major ecommerce markets (US, UK, Germany and France) will be made publicly available.
Today, many organisations are utilising the best software applications (without regard to Vendor) to address specific marketing challenges and needs. The “Best of Breed” approach is the driving strategy of many organisations that are seeking that competitive advantage. The companies that understand how to quickly navigate, report against, integrate, and manage the critical data elements from their disparate systems will be the most successful.
Join Naveen Miglani, CEO and Co-Founder of SplashBI, as he discusses how organisations in Retail, Public Sector, and Energy Industries navigate their daily reporting tasks and drive their daily business decisions in a “Best of Breed” environment. Naveen will discuss real-time role-specific data clarity, mobile access, ad-hoc reporting, & decision-making, all while leveraging the investment in non-integrated applications. Come see how these organisations gain a true competitive advantage by arming their end-users with true “Actionable Intelligence”, no matter how complex the Enterprise.
Warning: this session features some serious geeking out over data.
In a hyper-local, mobile first world, modern marketers know they must understand their customers better in order to deliver the customised, relevant experience that their users demand.
In this visual, interactive session, we will explain how customer journey analysis is key to getting closer to your customer. Using real-world examples, we will give you a clear, actionable overview of how to connect your data sources, allowing you to build a clear picture of how best to invest your marketing budget. This will empower you to reach the right customers in the right places at the right times.
See you there for some good, clean data talk!
For many online retailers, the real challenge is converting website visitors into buying customers. To achieve this, retailers need offer a new experience to customers when shopping online. Are buyers more likely to accept advice from real product experts or chat bots? What is more important to a potential client? A quick automated response, or the knowledge that a real person, an expert in their field, will be dealing with us, not robots. What does a buyer/seller relationship mean for online customers?
Vendit has developed a new service to support customer sales with personal staff in cooperation with the innovative market leader, Finnish e-commerce store, Jimm's PC.
Can human support scale profitably? Vendit introduces new ways to motivate and measure the performance of your online sales team. The lecture attempts to give answers to these questions through the use of real store analytics examples. We show how to improve human relationships and bring the in-store experience online, by providing personal product bundles on the fly, increasing customer confidence and selling high-value complex items online.
Today Mobile search have overcome all other devices and is growing exponentially. However it faces some key complications such as:
- Conversion is moving to offline channels (phone, chat, SMS, WhatsApp, and Messenger etc.).
- Attribution is not clear.
Lead management needs to be Omnichannel. Companies need to design and track the full journey of their Leads, both on the online Web, and when they move to offline channels for conversion. Benefits will include increased conversions, complete attribution and better audiences.
Delio One Click is the SaaS Lead Management Platform from Walmeric that will allow companies to do Lead Management and achieve full offline attribution within one click.
Our Platform includes capabilities to:
- Provide full online and offline tracking of the Lead’s journey
- Classify and move the Leads to the best conversion point
- Implement full omni-channel mechanisms for conversion
- Achieve full attribution and improved audiences
Going through some of the most important steps that you can take now in order to improve the ROI of your marketing efforts. A practical session that will help you understand how you can improve the most important KPI for your marketing strategy: Return-on-Investment.
In an increasingly crowded online marketplace, businesses are having to find ever-more creative ways to please their customers and inspire unshakeable loyalty, ensuring that their one-time users become life-long brand advocates.
UKFast uses the Net Promoter Score (NPS) to measure levels of customer satisfaction. NPS is widely used in the hosting industry, with the UK average rarely climbing above +10. UKFast’s NPS is consistently above +80. Over 18 years, UKFast has built its customer service reputation by listening to clients and responding to their needs.
Managing Director Jonathan Bowers shares the tried and tested formula that has driven UKFast’s rise to the top. These service insights apply to any customer-facing business, and in particular those operating in the online space, where 89% of shoppers said they would stop using a website after receiving poor customer service.
Many B2B marketers tell us their 3 biggest pains are:
1. Lack of insight on anonymous website visitors
2. No Idea if content is seen by the right people
3. Lots of budget spent on display ads with minimal results
If any of these pains resonate with you, this session is a must as we explore the effect these issues have on your business. We will cover how to solve these pains and build a marketing strategy based on this data.