Post-purchase perfection: How leading brands win customers after checkout - Panel session
24 Sep 2025
THE GLOBAL GROWTH AND FULFILMENT STAGE
Measurement & ROI
Operations & Logistics
Technology & Innovation
For ecommerce experts, fulfilment specialists, and CX strategists looking to turn delivery into a brand-building moment, understand the future of last-mile logistics, and create experiences that boost retention and loyalty.
Customers don’t fall in love at checkout—they fall in love with what happens next. In today’s competitive landscape, the brands winning loyalty are those perfecting the post-purchase experience. Hear from in-house logistics leaders on how they’re using predictive delivery, proactive communication, and experience-led fulfilment to turn operations into customer obsession.
From scaling last-mile innovation to investing in smart tech and strategic partnerships, this session reveals how top brands deliver excellence from warehouse to doorstep.
What You Can Expect to Take Away:
- Key last-mile trends for 2025: green fulfilment, hyperlocal delivery, and AI-powered visibility
- How to meet rising post-checkout expectations with real-time updates, flexible delivery, and branded moments
- Strategies to turn fulfilment into a growth lever by improving retention, reviews, and LTV
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
)
){kind=logo}
)
){kind=logo}
)
){kind=logo}
){kind=logo}
){kind=logo}
)
){kind=logo}
)
){kind=logo}
){kind=logo}
)
){kind=logo}
